address verification issue. name is required error.

  • Resolved Matt

    (@visibledeals)


    4 years, 6 months ago

    Hi,

    I am receiving this error while trying to print label “We were unable to automatically verify the address — Name is required”

    the customer name is present and i have tried to print label for other customers as well and still receive the same error.

Viewing 6 replies - 1 through 6 (of 6 total)
  • frosso1 (a11n)

    (@frosso1)

    4 years, 6 months ago

    Hi @visibledeals,

    Thanks for reaching out!
    The “Name” field is required for both origin and destination addresses.

    Can you please confirm whether the “Name” field is filled on the origin address? It is often required by carriers (USPS, DHL Express) in case a shipment needs to be returned to the sender.

    Thank you!

    Francesco

    Thread Starter Matt

    (@visibledeals)

    4 years, 6 months ago

    Hi Francesco,

    yes both origin and destination name field are filled.

    thanks

    frosso1 (a11n)

    (@frosso1)

    4 years, 6 months ago

    Hi @visibledeals,

    Thanks for your patience and for confirming.

    I think I was able to reproduce the issue, so I created a ticket for the team to look more into this: https://github.com/Automattic/woocommerce-services/issues/2511

    In the meantime, is the “Use address as entered” button visible and clickable for you? If so, you should be able to skip the address validation and try to purchase the label anyways.

    Address validation step
    Link to image: https://d.pr/i/FubUeH

    Let me know if this helps!

    Francesco

    Thread Starter Matt

    (@visibledeals)

    4 years, 6 months ago

    Yes, the “Use address as entered” button visible and i am using that for now along with view on Google map link so verify addresses.

    Thanks for opening a ticket.

    frosso1 (a11n)

    (@frosso1)

    4 years, 6 months ago

    I’m glad that works!

    Thanks for your patience with this!
    I’m going to mark this thread as resolved for now, but if you desire you can follow the discussion on the ticket.
    Once the ticket is marked as “closed”, the fixed will typically be available in one of the next releases of the plugin.

    Thanks again, have a great rest of your week!

    Francesco

    rgroves

    (@rgroves)

    4 years, 6 months ago

    I’m having the same issue this afternoon. None of the addresses are working.

Viewing 6 replies - 1 through 6 (of 6 total)

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