Admin approval e-mail not being sent

  • Resolved peticris

    (@peticris)


    9 years, 4 months ago

    Although it is correcty configured (Option->Premium tab) to send e-mail to new user when
    admin approves (e-mail on Admin approval set to yes), users are not receiving an e-mail
    telling them when they get aproved.
    All other e-mails are being sent ok, and my SMTP mail is correctly configured… What can
    it be the issue?

    And where can I customize the reset password e-mail content? (I want to translate it
    into portuguese)

    Thank’s!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    9 years, 4 months ago

    Hi Peticris,

    For the new user not receiving emails, there are two things you have to make sure of:

    1. If you don’t have “Username is Email” enabled, then you need to make sure that what you put for the “Email Field Name” in the “Emails” tab matches exactly the name of your email field as it shows in the “Fields” tab.

    2. “Send Sign Up Emails” needs to be set to “Yes” (in the “Basic” area of the “Options” tab).

    Unfortunately, there is currently no option to customize the text of the password reset email. The only way to do it would be directly in the plugin code. This is found in the “Process_Front_End_Forms.php” file in the “Functions” folder.

    Thread Starter peticris

    (@peticris)

    9 years, 4 months ago

    Hello,

    Thank you for directions on the php file for the password reset e-mail – I’ve already translated it! But the first reported issue still remains as follows:

    “Username is Email” was already enabled, and “Send Sign Up Emails” was also set to “Yes”… The curious thing is that the “Registration Message” email is being sent ok, only the “Admin approval message” email that’s not being sent. When a new user registers, he receives the registration e-mail with no issues. But as I approve his registration, the Admin approval e-mail is not being sent.

    Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    9 years, 4 months ago

    See thread here: https://ww.wp.xz.cn/support/topic/admin-approval-e-mail-not-being-sent-and/

    No need to have two threads going for the same thing.

Viewing 3 replies - 1 through 3 (of 3 total)

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