• Resolved thefandango

    (@thefandango)


    Just installed on a site. I already use it fine on another.

    Settings etc tabs do not load. So cannot set it up.

    Have deactivated all other plugins. Still the same.

    Is there a bug?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    This isn’t a known issue. What happens if you:

    1) Turn WP_DEBUG in wp-config.php to true

    2) Reload the page, and then use ‘View Source’ in your web browser to see what is at the very bottom? Any error messages?

    Is anything logged in your server’s PHP or Apache error logs?

    David

    Thread Starter thefandango

    (@thefandango)

    Hi

    Did that, no errors.

    Have also put the litespeed line in htaccess just in case (it’s on litespeed).

    Basically the tabs in the admin area just don’t load/change, so I cannot enter settings etc.

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    If you do ‘View Source’, then what is at the bottom of the shown source? i.e. The last few lines.

    David

    Thread Starter thefandango

    (@thefandango)

    Hi

    They show just the normal looking stuff:

    <div class=”clear”></div></div><!– wpwrap –>
    <script type=”text/javascript”>if(typeof wpOnload==’function’)wpOnload();</script>
    </body>
    </html>

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    If you open your JavaScript console, and reload the page, are there JavaScript errors? (See: https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/)

    Does the same problem occur if you temporarily de-activate all other plugins and switch to a default theme (e.g. TwentyEighteen)?

    David

    Thread Starter thefandango

    (@thefandango)

    Hi

    It’s the same in a vanlilla theme with no plugins.

    Error in console:

    UpdraftPlus: web_server_disk_space is empty updraftplus-admin-common.min.js:1:18753
    <unavailable> updraftplus-admin-common.min.js:1:19610

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    Do you get the same in a different browser, or with no extensions (“safe mode”)? (We’ve sometimes seen extensions interfering with pages).

    Please can you add this immediately before or after the first ‘define’ line in your wp-config.php:

    define('SCRIPT_DEBUG', true);

    And then re-load the page. That will then give us the line number in the original source for the second message, which I’ve not seen before.

Viewing 7 replies - 1 through 7 (of 7 total)

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