• Resolved musizaidi

    (@musizaidi)


    Hello, I’m facing an issue where my admin panel automatically logs me out whenever I enable the WooCommerce plugin. I have already deactivated all other plugins and kept only WooCommerce active, but the issue still occurs. When I deactivate WooCommerce, everything works fine. Could you please help me resolve this issue?

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  • Hi @musizaidi,

    Thanks for reaching out about this, I can see how frustrating it must be to get logged out of the admin area specifically when activating WooCommerce, especially after already testing with other plugins disabled. Let’s work through this together.

    This kind of behavior is often related to session or cookie handling, which can be affected by things like site URL mismatches, caching, or server level configurations.

    To help narrow this down, could you please check the following:

    1. Confirm that your WordPress Address (URL) and Site Address (URL) match exactly under Settings → General. Even a difference like http vs https or www vs non-www can cause logout issues.
    2. Try clearing your browser cache and cookies, or test in an incognito/private window to rule out a browser-related session issue.
    3. Temporarily switch to a default theme like Twenty Twenty-Four and test again with only WooCommerce active.
    4. If you are using any server-level caching, CDN, or security/firewall (like Cloudflare), try temporarily disabling it to see if that affects the behavior.
    5. Check if your hosting environment is forcing sessions to expire quickly or blocking cookies.

    If the issue persists after these checks, it would be helpful to take a closer look at your setup. Please share your System Status Report so we can better understand your environment: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/

    You can paste it via https://pastebin.com or https://gist.github.com and share the link here.

    Looking forward to your findings so we can continue troubleshooting with you.

    Plugin Support Kay U a11n

    (@kingsleyinfo)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved.
    We are here if you still need help with this.

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