admin blocked

  • Resolved jkveder

    (@jkveder)


    3 weeks, 4 days ago

    I was suddenly blocked out of my page as admin.

    “Block Technical DataBlock Reason:You have been temporarily locked out of this system. This means that you will not be able to log in for a while.”

    I don’t understand how this happened, don’t think I’ve made any changes.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • gancay

    (@gancay)

    3 weeks, 4 days ago

    I have the same problem.

    I was suddenly blocked out of my WordPress admin, and my customer was blocked too.

    I was able to disable Wordfence via FTP by renaming the plugin folder, then I could access the site again and reinstall/reactivate Wordfence.

    But now my customer is still blocked, and the Wordfence > Firewall > Blocking page is not loading properly, so I can’t remove their blocked IP from the interface.

    Several Wordfence admin pages are partially blank or keep loading indefinitely after the latest update.

    Is there another way to manually remove the blocked IP, or is this related to the latest Wordfence update / OPcache issue?

    Thanks.

    • This reply was modified 3 weeks, 4 days ago by gancay.
    Plugin Support wfphil

    (@wfphil)

    3 weeks, 3 days ago

    Hi @jkveder

    I am sorry to hear that you have been having a problem. Please use our guide below to regain access:

    https://www.wordfence.com/help/blocking/troubleshooting/

    Hi @gancay

    I am sorry to hear that you have been having a problem. As per forum guidelines please open your own topic so that we can help you.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.