Admin blocked from plugins

  • Resolved JustBruno

    (@justbruno)


    7 years, 9 months ago

    Hi,
    I love your plugin, thank you.

    I installed your plugin a few days ago and just went to update my plugins and got this message:

    [site] is currently unable to handle this request.
    HTTP ERROR 500

    The resulting url is:

    /plugins.php?ip-geo-block-auth-nonce=xxxxxx

    I’m sure it’s a misconfiguration that I’ve made in the settings. I looked and I had the plugins settings at the default “Disable” and then I changed it to “Block by Country” but that did not seem to change anything. I even tried logging in with another browser (with no site cookies) after I made that change, just in case there was a cache or cookie situation, but I got the same message when trying to access the plugins.

    Can you help me out?
    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author tokkonopapa

    (@tokkonopapa)

    7 years, 9 months ago

    Hi @justbruno,

    Thank you for choosing this plugin.

    [site] is currently unable to handle this request.
    HTTP ERROR 500

    The error 500 indicates the server error.

    I’m sure it’s a misconfiguration that I’ve made in the settings.

    I don’t think so. The most possible cause may be related to the memory consumption.

    So would you try to deactivate all the plugin you have and activate one by one while verifying this issue happens or not?

    I think this plugin would not need the memory so much, but in my experience, some plugins such as bbPress, Wordfence need the following definition in wp-config.php to increase the memory size:

    define('WP_MEMORY_LIMIT', '1024M');
define('WP_MAX_MEMORY_LIMIT', '1024M');

    I’d appreciate your kind cooperation.
    Thanks.

    Thread Starter JustBruno

    (@justbruno)

    7 years, 9 months ago

    That did not work. Since I cannot access plugins to disable the plugin I guess I should just remove the plugin folder via FTP. Unless you have a different method.

    Plugin Author tokkonopapa

    (@tokkonopapa)

    7 years, 9 months ago

    I guess I should just remove the plugin folder via FTP.

    Just renaming like ip-geo-block to ip-geo-block- should be OK. But if you configure “Validation timing” as “mu-plugins”, please remove /wp-content/mu-plugins/ip-geo-block-mu.php.

    And I hope you also try to increase the memory limit.

    Thanks.

    Plugin Author tokkonopapa

    (@tokkonopapa)

    7 years, 9 months ago

    Hi @justbruno,

    How is your situation?

    I installed your plugin a few days ago and just went to update my plugins and got this message:…

    I recognized the above means that IPGB worked at first installation, but the issue happened after updating some plugins.

    That’s why I think this issue may be caused by the memory issue.

    You can find the similar issue in “Fatal error: Allowed memory size of [x] bytes exhausted“.

    The message “Fatal error: Allowed memory size…” was in server’s error log while the browser showed “HTTP 500 Error…” which you reported.

    So your server’s error log will greatly help to solve the issue. Please check it.

    Thanks.

    Plugin Author tokkonopapa

    (@tokkonopapa)

    7 years, 8 months ago

    Hi @justbruno and all,

    I’m sorry but I mistook the cause of this issue. I believe “500 Internal server error” was caused by the same reason as “Collision with other Plugin” and it had been fixed in 3.0.14 and up.

    I hope you another try.

    I’d appreciate you to report this issue.
    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

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