Admin can’t access WP Activity log

  • Resolved Schalk Joubert

    (@schalkjoubert)


    4 years, 2 months ago

    Hi, I can’t see the WP Activity log in my admin menu.
    When I go to the plugins page, it show the latest version is installed and activated.
    When I then click on the Log Viewer or settings, I get an error message:
    Sorry, you are not allowed to access this page.
    I did previously configure it to be visible to admin only,
    And I did test with anther admin account.
    I have reset the .htaccess by saving permalinks under settings/reading.

    Any idea?
    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support robertabela

    (@robert681)

    4 years, 2 months ago

    Hello @schalkjoubert

    Thank you for using our plugin.

    I am sorry to read about your issue. Could it be that you restricted access using an admin account that now has been deleted? Anyway, the best thing to do is to restore the default access where the administrators can view the log and manage the plugins.

    To do this please follow the below procedure:

    1) Backup the WordPress database as a precaution
    2) Access the WordPress database with a tool such as phpMyAdmin
    3) Delete the entries with the below option_name from the wp_options table:
    – wsal_restrict-plugin-settings
    – wsal_only-me-user-id

    This should do the trick. Can you please keep us posted on the status of this issue?

    Looking forward to hearing from you.

    Ken

    (@kkramer2195)

    4 years, 1 month ago

    Hi Robert<

    I had an issue where I could not even see my WP Activity Log option on the dashboard, I followed the same steps you have outlined for this issue and it resolved my issue, not sure when my issue occurred, but I removed the two options in wp_options table and I can now see the WP Activity Log on the dashboard.

    My issues seem to go a little deeper, I cannot even see the WP Activity Log plugin listed on my Installed Plugins, and even the Gravity Forms add-on is not listed.

    Ken

    • This reply was modified 4 years, 1 month ago by Ken.
    Plugin Support robertabela

    (@robert681)

    4 years, 1 month ago

    Hello @kkramer2195

    Thank you for your message. As per the forum guidelines please open your own forum thread if you need support from us.

    Thank you for your understanding and cooperation. We look forward to hearing from you.

Viewing 3 replies - 1 through 3 (of 3 total)

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