admin cant add user multisite

  • lloretba

    (@lloretba)


    3 years, 10 months ago

    Hi Vladimir,

    Im a webmaster for beoone.com we use role editor pro
    and we use plesk (multisite).

    Sometimes administrator on his owne site (sub site), loose the ability to create a new administrator or webmaster etc… he try to create but nothing append

    So as an admin I go on the plugin role editor,
    we uncheck update and check update the “promote_user” case and mysteriously
    its re-work perfectly !

    Now adminstrator can create users (cool)

    But ! after a few times they looses again the ability to create users.
    We don’t want to do this operation to fix it everytime …

    Could you help us to fix this for ever plz?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Vladimir Garagulya

    (@shinephp)

    3 years, 10 months ago

    Hi,

    In case of the similar issue, try to update this user profile. Will it restore the ability of administrator to add new users?

    I suppose that user loses its user level meta data somehow.
    Check this user meta data using this SQL command:

    
SELECT * FROM wp_usermeta WHERE user_id=1 AND meta_key LIKE '%user_level';

    If general DB prefix is ‘wp_’, then for site ID=3, meta key will be ‘wp_3_user_level’. The value should be 10, but I suppose you will see 0.

    Thread Starter lloretba

    (@lloretba)

    3 years, 9 months ago

    Hi vald thx for your quick answer,

    So, I change the user_level value : 10 to 0 to recreate the bug.
    if it’s 10 or 0 user can add user in each case.

    So I don’t think user loses its user level meta data somehow.
    Have u an other idea ?

    Thread Starter lloretba

    (@lloretba)

    3 years, 9 months ago

    session_tokens ?
    _capabilities ?

Viewing 3 replies - 1 through 3 (of 3 total)

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