Admin Dashboard Broken

  • Resolved WordPressCytoServer

    (@jeraldweinstein)


    3 years ago

    Hello, I am just finished running site health . I updated my self-hosted Word Press site to version 6.2. The site is live and is running ok.

    However, the admin dashboard is all haywire. For example, no graphics are loaded when I log in. It is all text. Second, when I click on one of the links – plugins for example, the link may or may not load and if it does there is an overlay of the plugins tab contents and the links cannot be actviated. So, currently I cannot interact at all with the dashboard. I have tried activating and deactivating the plugins with no success. I also added a wp-debug log file to the wp-content fold but there is no error log.

    I do have SSH and FTP capability to this site so I could troubleshoot / fix

    this that way. Please advise. Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • George Appiah

    (@gappiah)

    3 years ago

    I obviously cannot see your dashboard… but even the layout of your login page is broken, with no CSS file loading.

    I can see from the browser console shows all CSS files in the /wp-admin/ folder return 403: Forbidden and consequently can not be loaded, hence the broken layout.

    Have you implemented any security protection for the /wp-admin/ directory that may be inadvertently causing preventing the admin stylesheets from loading?

    Thread Starter WordPressCytoServer

    (@jeraldweinstein)

    3 years ago

    Would the cause of the 403 message be due the permissions now set at 755?

    I wouldn’t know of any specific security measures or how to troubleshoot that.

    Thank you

    Thread Starter WordPressCytoServer

    (@jeraldweinstein)

    3 years ago

    I see from searching for this type of error message that it is not uncommon and is easily fixable.

    I will reply after resolution.

    Thread Starter WordPressCytoServer

    (@jeraldweinstein)

    3 years ago

    It was all due to a cache not being cleared out. One log in was active the entire time and I discovered that if I logged out and then back in as the admin super user all was back in order.

    This is very unusual.

    Anyway, thanks and it is now resolved.

Viewing 4 replies - 1 through 4 (of 4 total)

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