Admin / Editor notifications not being sent

  • Resolved 7thcircle

    (@7thcircle)


    4 years, 1 month ago

    I have several sites that the author / person submitting a revision gets notified but the admin /. editor does not get notified.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Steve Burge

    (@stevejburge)

    4 years, 1 month ago

    Hi @7thcircle

    Thanks for using Revisions. We do have a guide that help you debug email issues: https://publishpress.com/knowledge-base/troubleshooting-email-notifications/

    Thread Starter 7thcircle

    (@7thcircle)

    4 years, 1 month ago

    The issue is not about emails not being delivered. It is also not about the time stamps, messages going to spam, or anything related to the ability to send emails. The site use Postmark for transactional emails and Fluent SMTP to configure and log sent emails.

    The issue is that emails are not being sent (by this plugin) to the admin / editor / reviser. They are only being sent to the submitter of the revision.

    Thread Starter 7thcircle

    (@7thcircle)

    4 years ago

    Just checking in on this since I have not heard anything yet

    Plugin Author Steve Burge

    (@stevejburge)

    4 years ago

    Hi @7thcircle

    Sorry, this isn’t a bug we can see in testing, or one that anyone else has reported.

    We’d need more specific details, please.

    Thread Starter 7thcircle

    (@7thcircle)

    4 years ago

    What details do you need?

    When someone submits a revision they receive an email saying they submitted a revision.

    The admins and approvers do not get an email.

    Email logs do not show a message being sent to anyone except the person submitting the revision.

    Under notifications both s are set to “Always.
    Email Editors and Administrators when a Revision is submitted
    Email original Author when a Revision is submitted

    Plugin Author Steve Burge

    (@stevejburge)

    4 years ago

    Hi @7thcircle

    For Free users, we can give guidance, but you’ll need to do the debugging:

    – Can you replicate this on a second, new site?
    – Does it help to change the “Notifications” settings in Revisions?
    – Does it help if you disable other plugins one-by-one?

    Thread Starter 7thcircle

    (@7thcircle)

    4 years ago

    I have this issue on multiple sites and have tried it in a test environment too.

    Disabling plugins does not help and neither does changing the settings for notifications.

    Plugin Author Steve Burge

    (@stevejburge)

    4 years ago

    Thanks @7thcircle

    This isn’t a bug we can see in testing, or one that anyone else has reported.

    Can I ask you to file a bug report? Please give enough details that one of our team can re-create this:
    https://github.com/publishpress/PublishPress-Revisions/issues

    Plugin Author Steve Burge

    (@stevejburge)

    4 years ago

    Thanks for doing that @7thcircle

    Here’s the link for people following: https://github.com/publishpress/PublishPress-Revisions/issues/709

    Our team will take a look before the next release.

    Thread Starter 7thcircle

    (@7thcircle)

    3 years, 11 months ago

    This ticket on Github was closed by someone other than the developers so I am reopening it here.

    Plugin Author Kevin Behrens

    (@kevinb)

    3 years, 11 months ago

    @7thcircle Please see my reply to the GitHub issue.

    • This reply was modified 3 years, 11 months ago by Kevin Behrens.
Viewing 11 replies - 1 through 11 (of 11 total)

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