Admin email notification

  • Resolved traceyweb

    (@artisanweb)


    2 years, 5 months ago

    The email that goes to the admin doesn’t give the event name or date , only ticket ID. I checked the knowledge base and it looks like there are no additional placeholders for this particular email. Is that correct? The person who receives the ticket order emails doesn’t have access to WordPress admin so this makes it very difficult for them to know which event it’s for. Is there any way around this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Sam

    (@sdokus)

    2 years, 5 months ago

    Hi @artisanweb – thanks for writing in with your question.

    One option would be to do some template overriding if you feel comfortable touching some code, in which case we have this guide: https://theeventscalendar.com/knowledgebase/tickets-emails-template-files/

    Another option would be to add the event name to the ticket title. So instead of just calling a ticket “General Admission” you could title it “My Awesome Event – General Admission”

    Let us know if either of those could work for you or if you need further assistance!

    Thread Starter traceyweb

    (@artisanweb)

    2 years, 5 months ago

    Thanks. I had given the ticket the name of the event but have now added the date as well so we can differentiate between events with the same name on different days. Simple now you pointed it out!

    Plugin Support Darian

    (@d0153)

    2 years, 5 months ago

    Hi @artisanweb

    Thanks for your confirmation and I’m glad that @sdokus was able to help you on this one.

    If you have a minute, a great review from you would be amazing!

    https://ww.wp.xz.cn/support/plugin/event-tickets/reviews/

    I’ll close this thread for now, but please do not hesitate to start a new thread if you have other issues at all. This allows us to track topics/issues efficiently and follow the WordPress Forum Guidelines.

Viewing 3 replies - 1 through 3 (of 3 total)

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