Admin Notification

  • thetallguy

    (@thetallguy)


    8 years, 5 months ago

    I’ve installed “Quotes for WooCommerce” on a test site in order to evaluate it for an upcoming project. It is doing pretty much what I had hoped it would do, however I am not receiving notifications when a request for quote is submitted. I have enabled the notification in WooCommerce -> Settings -> Emails -> Request for New Quote.

    I have tested leaving the email address blank (default), and entering my email address. Notifications to the customer are received after setting order status to Processing, so I know the email function is working.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author pinal.shah

    (@pinalshah)

    8 years, 5 months ago

    Hi @thetallguy,

    I apologize for the delay in response.

    You have mentioned above that the customer is receiving the notification. Can you please confirm if the notification you are talking about is the one that is sent to the customer when you click on the ‘Send Quote’ button? This button is visible in WooCommerce->Edit Orders page after you mark a quote complete.

    If yes, then can you please check whether WooCommerce emails are being sent to the admin correctly? This can be checked by deactivating the plugin once and placing an order.

    Please let me know the results of the above tests so I can help fix the issue further.

    Also, can you please let me know the version of the Quotes plugin currently active on your site.

    Thanks,
    Pinal

    Thread Starter thetallguy

    (@thetallguy)

    8 years, 4 months ago

    Pinal,

    The notification I am talking about is the “New Order” message that should be sent to the store administrator. The messages to the customer work fine, but I am never notified of a new order.

    I am using version 1.3 of the plugin.

    I’d be glad to give you an admin login to test it out yourself if you like. Just let me know.

    Thanks,
    Steve

    Plugin Author pinal.shah

    (@pinalshah)

    8 years, 4 months ago

    Hi Steve,

    Based on the details you have mentioned, yes it seems that nothing is wrong with the email function. It is possible that this might be happening due to a conflict with some other plugin.

    Can you please check once by deactivating all other plugins except for WooCommerce and the Quotes plugin?

    If the issue persists in the above scenario, can you please drop me an email on pinalj1612 at gmail dot com with the WordPress admin access and FTP access to the site so I can look into the issue and help fix it.

    Thanks,
    Pinal

Viewing 3 replies - 1 through 3 (of 3 total)

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