Hey @danielsysadmin – this sounds like more of a support request than a review. Have you let us try to solve the issue you’re experiencing? We’d love to take a look.
OK @dlocc, let’s try. I’m using a Bitnami installer fresh install of WordPress 4.3.1 on a virtual machine. Only default plugins, default theme and still I’m getting the Ajax error and the slowndown. How I debug this error?
Hi there,
We have documentation on how blocking admin-ajax can be detrimental to your site. Read through this and see if any of these suggestions help you resolve it:
https://givewp.com/documentation/core/troubleshooting/admin-ajax-blocked/
Keep us updated. Bear in mind, we have over 3000 active installs now and over 50 5-star reviews. We wouldn’t have that if the plugin worked for everyone as you’re experiencing it. Trust us to help you get it resolved.
It would be helpful to see how your system is setup. If you deactivate Give and then activate: https://ww.wp.xz.cn/plugins/simple-system-status/
It will provide you with a URL to share with your information. Either paste that here or submit it to us via our form here: https://givewp.com/contact-us/
It’s working (when in localhost). Probably an Ajax and network thing. Solved.
Sounds great. Thanks for updating your rating. Mind leaving some kind words or changing the title?
If you have any other issues at all, leave a ticket in support and we’ll get you square no problem.
This article was just published and provides a bit more context as to why user roles and some data tables are NOT deleted automatically in Give and a lot of other very popular and widely used plugins.
https://wptavern.com/orphaned-tables-created-by-wordpress-plugins-are-not-necessarily-a-bad-thing
We’d appreciate you reconsidering your review. We understand Give is not for everyone but the 1-star review seems a bit hasty.
Hi @danielsysadmin — just following up on this to see if you’d be so kind as to update your star rating. You received informed and professional support and I believe you feel differently about the plugin now. Would be great if you would be so kind as to update the rating. Thanks!
@webdevmattcrom is there a way for me to delete this review? I can’t update the star rating because it was a long time ago and I’m not using the plugin today. But I understand that a permanent 1-star review is not fair as the plugin probably received many updates in the period. I will change the review to a neutral 3-stars until I discover how to delete my review.
That’s just fine, I appreciate you following up! No amount of updates on our end change the fact you first had a negative experience. I do hope that the next chance you have to do online donations you’d consider Give again.
Thanks!
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This reply was modified 9 years, 2 months ago by
Matt Cromwell. Reason: Reviewer asking to delete review completely. Added modlook tag
To be honest, a 3-star is actually pretty fair here. It didn’t do what he wanted, and it was surprising when it left the roles the way they were. I would recommend a bit more documentation for clarity perhaps, if this is a common complaint or point of confusion.
Otherwise… Yeah, you know you guys are pretty awesome for working through this for so long! I think it shows how much support Give gives (hah) and the willingness of users to be a part of the process 🙂
