Admin permission required

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  • blu3manx

    (@blu3manx)

    4 years, 8 months ago

    I have the same problem:Access denied when I try to set up facebook IN wocoommerce. This has nothing to do with access in facebook business manager

    B C. a11n

    (@battouly)

    4 years, 8 months ago

    Hi there!

    It looks like the Facebook connection didn’t set up correctly.

    Here’s a few steps you can take to fix this:

    • Ensure that you are both the admin and owner of the Facebook assets
    • Confirm you have 2FA enabled for the Facebook account you are using. If that did not help, continue with the next points.
    • Go to https://<your-site>/wp-admin/options.php and search for wc_facebook_external_business_id
    • Update field to include only supported characters and save (best practice: store-name-dfsdc3lck9k6q ← 13-digit random string
    • Go back to WooCommerce > Facebook and click “Get Started” again

    Let us know how that goes!

Viewing 2 replies - 1 through 2 (of 2 total)

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