• Resolved slayterson

    (@slayterson)


    The site was fine last night. no issues. I log in this morning. I’m being redirected to my loopback address. I tried to disable the addon to see if I can get into the admin panel. but now I get a 500 internal error. I renamed the folder, checked the database table to make sure aio was active. but still the 500 error. renamed the folder again. of course still, the 500 error since scripts didn’t run to update the table. so I deactivated aio in sql. still 500 error. I restored my .htaccess file still the 500 error.

    to reiterate, steps taken
    renamed plugin folder. no change
    edit redirect in .htaccess. instant 500 error
    restored changes. still, 500 error
    renamed plugin back, activated it in sql. still 500 error.
    stopped there before anything else gets messed up lol

    any suggestions before I demolish the website and start over. This is a production site that took me 6 months to get set up. I don’t want to wipe it. but I have to get it back up tonight.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, thank you for reaching out to us. It sounds like you ran into a tricky conflict. I read what you did to troubleshoot your issue. Below is what I recommend when things get a bit out of hand.

    How do I completely delete the plugin so that you can install a fresh copy.

    – FTP to your host and delete the plugin’s folder. Although this is normally carried out when you deactivate and delete the plugin as the website administrator.

    – FTP the .htaccess file from your site to your computer and edit and remove all the code between and including the following tags: Make sure you upload the .htaccess file back into the same location you downloaded the file from via FTP.

    # BEGIN All In One WP Security
    # END All In One WP Security

    – Log into phpMyAdmin and locate the database for the website you are working on. Look for any table entry with the following name aiowps and delete those tables. There should be 6 tables associated with this plugin, in addition to the options settings. There will also be other entries for transients and plugin version etc. The following is a list of tables and entries found in the database.

    | aiowps_events |
    | aiowps_failed_logins |
    | aiowps_global_meta |
    | aiowps_login_activity |
    | aiowps_login_lockdown |
    | aiowps_permanent_block |
    | commentmeta |
    | comments |

    -There are other aiowps settings saved in the WordPress “options” table, under the option name “aio_wp_security_configs”. You should also delete the “aio_wp_security_configs” row in the options table.

    The above steps will delete the plugin completely from your database and allow you to start from scratch.

    What type of server is your site hosted in? For example: Is it a Windows or Linux environment? If it is a linux environment, is it running Apache or Nginx?

    Let me know how you go.

    Kind regards

    • This reply was modified 7 years, 3 months ago by mbrsolution.
Viewing 1 replies (of 1 total)

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