Admin Support Needed

  • Resolved ericallixrogers

    (@ericallixrogers)


    1 year, 4 months ago

    I am experiencing recurring problems with the Constant Contact Forms plugin. A couple of days ago new sign-ups began to fail. I was able to resolve the issue by uninstalling and reinstalling the plugin, and it worked for a day or so, but today WordPress shows me an error when I log in and instructed me to open a ticket here. This is the complete contents of the debug log at this moment:

    [2025-01-10T16:57:50.193392+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    1 year, 4 months ago

    You’re going to need to manually perform a reconnect to the account. In our plugin’s submenu, you should see either a “Connect Now” or “Disconnect” option.

    You’ll want to visit the item shown, they’re the same page, different label based on status, and perform a fresh connection like done when originally done from a version 2.x upgrade.

    Once re-connected, you should be good again, however if it keeps returning regularly afterwards, there may be errors occurring somewhere preventing the plugin from self managing API credentials/access token renewals successfully.

    Thread Starter ericallixrogers

    (@ericallixrogers)

    1 year, 4 months ago

    Disconnecting and reconnecting worked this time. It did NOT work when the form ceased functioning two days ago, however. I will post again in this thread if it stops working again in the next few days. Thanks!

    Plugin Author Constant Contact

    (@constantcontact)

    1 year, 4 months ago

    Sounds good.

Viewing 3 replies - 1 through 3 (of 3 total)

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