lisa
(@contentiskey)
possible problem with the plugin google-analytics-for-wordpress
disable this plugin by renaming it’s folder in your webhosting vendor’s file manager area or via FTP access.
How can I disable this plugin if I cannot get into the dashboard? I am not tech savvy and do not understand what you wrote.
lisa
(@contentiskey)
no access to dashboard is needed to disable the plugin.
you will need access to your webhosting account.
is hostgator the vendor for your webhosting?
suggested procedure:
contact hostgator support to ask for help finding your file manager area and the folder containing all of your plugins. ask host gator to help you rename the folder for the plugin google-analytics-for-wordpress. renaming the folder will disable the plugin and might allow you to access the dashboard for further troubleshooting
-
This reply was modified 6 years, 9 months ago by
lisa.
lisa
(@contentiskey)
Go in your hostgator cpanel. Press ctrl+f on your keyboard. Type “File Manager”, click it. Go to public_html folder. Find the folder for your site, click it. Click wp-content, click plugins, find the google-analytics-for-wordpress or whatever it’s called. Click it once so it turns blue, click delete in the top row.
Oh my gosh! Thank you @mr77 so much for the layman’s language to help. I had the same problem when I tried to log on two days ago and thought I would get lost in the programming lingo. You saved me. Thank you.
(special thanks @lucyappadoo for putting this question on the forum!)
Thank you, Lisa for helping me with this issue. I chatted with Hostgator and they did as you mentioned with the plugin. It is all fixed now. Thank you. Lucy
Big Help. Thank you for this.