administrator user problems

  • slogger101

    (@slogger101)


    2 years, 2 months ago

    Hi All brilliant people

    Please could you assist, I have a problem with my wordpress site. Very simply the administrator users I have been using , I noticed when trying to edit a elementor page or create a popup comes up with an error sorry you not allowed to access this page. Also when i log into wordpress it directs to that users profile in users unlike the other administrator user that directs to the wordpress dashboard. Seems something has either corrupted on that administrator user or access level permissions have changed.

    From elementor support

    (The user account with which you installed Elementor Pro is experiencing access level errors. This could be due to user permissions settings. The redirection issue to the user’s profile instead of the dashboard might indicate a misconfiguration or conflict related to the user account settings.:”

    Using the other administrator everything seems perfect.

    Can anyone perhaps shed a bit of light on this and possible fix. Bothers me how and why this happened and how to fix.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    2 years, 2 months ago

    It sounds like your account may have lost admin privileges for some reason.

    If you are not using Multisite, access your database via phpMyAdmin (most hosting providers offer this in your hosting account’s control panel), go to the wp_users table and find the row for your user_login. Note the ID of this row. Now, go to the wp_usermeta table and find the wp_capabilities row for your user_id. Set the value of this row to:

    a:1:{s:13:"administrator";b:1;}

    Thread Starter slogger101

    (@slogger101)

    2 years, 2 months ago

    thank you so much never done that before I will give it a go

    I am not very technical but is there a plgin that can assist. Always nervous

    messing in the tables

    Moderator James Huff

    (@macmanx)

    2 years, 2 months ago

    No, there is not.

    I recommend making a backup first: https://developer.ww.wp.xz.cn/advanced-administration/security/backup/

    Thread Starter slogger101

    (@slogger101)

    2 years, 2 months ago

    thanks sir i am going to give it a wirl

Viewing 4 replies - 1 through 4 (of 4 total)

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