Admins vs Cookies

  • Resolved shirhix

    (@shirhix)


    3 years ago

    Greetings,

    We’ve got some weird behaviour with Complianz. On our webpage there is a section in the center showing media anyone can post and anyone can see. That section or any user-created content doesn’t load for Admins though.

    Clearing cookies and accepting them again doesn’t help.
    Not accepting cookies gives the same difference, because non admins can still see posts regardless of consent.

    Any Idea?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Jarno Vos

    (@jarnovos)

    3 years ago

    Hi @shirhix,

    If clearing cookies/re-accepting doesn’t help either, I’m wondering whether this behavior is related to the Complianz plugin.

    It sounds like you have a caching/optimization tool or CDN enabled which skips the optimizations when you’re logged in as an admin, which would explain why the behavior is different between them.

    Could you run some tests without the Complianz plugin enabled as well, to see if this still occurs?

    Kind regards, Jarno

    Thread Starter shirhix

    (@shirhix)

    3 years ago

    I did disable Complianz on a staging size, that’s why I came here. And it does work correctly with it disabled.

    I also disabled the Hummingbird caching plugin, but that made no difference.

    Plugin Contributor Jarno Vos

    (@jarnovos)

    3 years ago

    Hi @shirhix,

    It doesn’t look like Complianz is blocking any scripts that I would expect to affect the content in this section. I tried visiting the page while logged in as well, which behaves the same.

    Does enabling Safe Mode under Complianz > Settings change the behavior?

    Kind regards, Jarno

    Thread Starter shirhix

    (@shirhix)

    3 years ago

    Yes, enabling safe mode did something. Even after disabling save mode, it seems to have resolved itself. There are some cookies that are no longer there, they used to be set on wp-admin if I remember correctly. I wonder what their purpose was and if they come back.

    Thank you.

    edit: I may have gotten logged out when trying to save the Complianz settings. Savemode still active, sorry. But at least I can now reliably search for the cookies in the console.

    • This reply was modified 3 years ago by shirhix.
    Thread Starter shirhix

    (@shirhix)

    3 years ago

    After meddling with the Complianz Services, we found that disabling YouTube fixes the problem. Is there any reason for this?

    Plugin Contributor Jarno Vos

    (@jarnovos)

    3 years ago

    Hi @shirhix,

    Thank you for sharing your findings. If you’re only experiencing issues with the YouTube integration enabled, there may be YouTube-related content/scripts that are now being blocked; after which the issue with the feed arises.

    If the feed’s content is loaded with AJAX, you could additionally try the “Cookie blocker for ajax loaded content” option (Complianz > Settings > General > Enable advanced features > Scroll down to Advanced Features > Enable “Cookie blocker for ajax loaded content”), which could help to block the service correctly.

    Kind regards, Jarno

Viewing 6 replies - 1 through 6 (of 6 total)

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