Hi @atti
I hope this message finds you well. Thank you for providing the screenshots. After reviewing them, we have tested the functionality on our end and it appears to be working perfectly. Based on the screenshots, it seems that the issue could be related to caching.
To further investigate, we kindly request that you clear your cache and deactivate the plugin. Once done, please share the URL with us so that we can check the issue more thoroughly and provide you with an appropriate solution.
We appreciate your cooperation and look forward to your valued response.
Have a great day!
Thread Starter
atti
(@atti)
Thanks @mahbubshovan for your answer. I just cleared cache and disabled the plugin. This is the url: https://www.parlo-italiano.it/impara-l-italiano/
Thank you
Hi @atti
Thank you for your prompt response. I would like to kindly request that you enable only the Essential Blocks plugin and disable any others that may be active. Once you have done so, please share the URL with me so that I can further assist you.
Thank You.
Thread Starter
atti
(@atti)
Hi @mahbubshovan
I just scheduled a backup, I will do what you say tomorrow. What about Templately? when I disable all plugins except Essential Blocks, should Templately be active or unactive?
Hi @atti
You can be active or inactive Templately, no issue. Just deactivate others.
Thank You.
Thread Starter
atti
(@atti)
@mahbubshovan Done. I’ve deactivate all other plugins. Only Essential blocks and Templately are active.
Thread Starter
atti
(@atti)
Sorry @mahbubshovan I couldn’t leave the website without plugins for long time, so I saved the webpage that was not working as HTML and enabled plugins back again. The HTMLs are here: https://drive.google.com/drive/folders/1TuEiMjEro_Xx9lLRSA8a9XK2SdBnpqJY?usp=drive_link
I also added captures of how the page looks like during editing vs rendering (as guest). The captures where made with ONLY Essential blocks and Templately plugins enabled.
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This reply was modified 2 years, 11 months ago by
atti.
Hi @atti,
Hope you are doing well. Sorry for the inconvenience caused.
I have checked and got that you set the background color opacity 0. This means the background will be transparent. Check this screenshot.
Please edit the Block and navigate to Style > Caption Styles > Background Color and make background color opacity 1 by following this screen record. Hope your issue will be fixed.
If still you are facing the same issue, I am requesting you to contact our Team here. They will help you to fix it quickly, don’t worry.
Looking forward to hearing from you. Thanks!
Thread Starter
atti
(@atti)
Hi @arrasel403 thanks for your answer. I had already tried changing those settings, and I just double-checked just to be sure.
If you open the screenshots folder I sent ( https://drive.google.com/drive/folders/1TuEiMjEro_Xx9lLRSA8a9XK2SdBnpqJY?usp=drive_link ) and you look at the editing.jpg picture, you will see that font color for first box is set to white, but it’s rendered to blue. And in the second box, font color is black with white background and 100% opacity, but it’s rendered same as box one.
Additionally, it makes no sense that the page has 3 different renderings (check https://drive.google.com/drive/folders/1ckG2uTFR5ZEZsOSgF2RSt1gii3hHRQ1F?usp=drive_link ) : one during editing, a different one when I browse as logged-on admin, and a third one when browsing as anonymous/guest. I will try to open a ticket as suggested.
Hi @atti,
Thanks for sharing the screenshots. Please reach our team here. They will help you to fix it quickly, don’t worry.
Thanks for your patience!
Hi @atti,
Hope you are doing well.
We didn’t hear from you since my last reply. We are waiting to hear from you.
Thanks!
Hi @atti,
I hope this message finds you well. I wanted to follow up on a previous support request that you submitted. I understand that the thread was marked as resolved due to a lack of activity, but I wanted to let you know that you are always welcome to re-open the topic if you have any further questions or concerns.
Before opening a new request, however, I kindly request that you take a moment to read through this post. It may contain the answers to your questions or provide you with a solution to your issue. If you still require assistance after reading this post, please do not hesitate to reopen the thread or submit a new request.
Thank you for your attention to this matter. I look forward to hearing from you soon.
