Leaving FF after 3 years.

Warning to Non-Profit Organizations:

WPManageNinja markets a “non-profit discount” on their website, claiming they want to “work with non-profits” and “contribute to your cause.” What they don’t tell you: this discount only applies to your first year. After that, you’re charged full price with no warning.

What Happened:

1. We were granted a 50% non-profit discount three years ago
2. Multiple renewals were charged at the discounted rate
3. Latest renewal: dashboard displayed $30.02 due, but charged $79.00 to our card
4. Support response: “Discount is first-time only” (never disclosed anywhere)
5. Their own website still markets non-profit support with NO mention of “first year only”

This is a Classic Bait-and-Switch:

They hook non-profits with a discount, let you integrate their software into your workflows, then force you to either pay full price or rebuild everything from scratch. This is not how legitimate companies support non-profits. Microsoft, Google, Adobe, and dozens of other companies we work with provide ongoing, permanent non-profit discounts because they understand mission-driven organizations operate on limited budgets year after year.

Billing Issues:

Their dashboard shows one amount, then charges another. When questioned, they defend it with circular logic about “renewal pricing” that contradicts their own transaction history.

Bottom Line:

For the price of a full license ($79/year), you can find better form builders with transparent pricing. If you’re a non-profit, don’t fall for the discount trap. Look elsewhere for partners who actually understand and support mission-driven work.

Support Quality: Robotic responses, no accountability, no transparency.

Alternative Recommended: Literally any other form builder with honest pricing.