Hi @simo2010,
we have not been able to reproduce locally, but have had a number of similar reports and are looking into it as soon as possible. In the mean time, please try disabling, deleting, and reinstalling NextGEN Gallery. You will not lose any galleries or data, but it will refresh the plugin files and should hopefully correct your issue
Please let us know,
Mihai
Same problem here. When I disable EWWW Image Optimizer, the problem is resolved
hi mihai-imagely,
you suggest disable plugin adelete it and reinstall plugin? ok, but you are sure not delete image and gallery?
thank for support
hi badknees,
i have disable EWWW Image Optimizer, the problem is resolved
Hi @simo2010,
Disabling,removing and reinstalling NextGen Gallery plugin is safe. Feel free to proceed.
Mihai
hi mihai-imagely,
ok, but disable plugin EWWW Image Optimizer the problem is resolved.
Waiting for an update of your plugin
thanks
Disabling,removing and reinstalling NextGen Gallery plugin didn’t work for me, but but disabling plugin EWWW Image Optimizer did. NOT all of my galleries threw the exception but the majority did.
Thanks for writing in, everyone. We’re taking a look at this now, and we’ll see what we can find out as far as EWWW and NextGEN not being compatible at the moment.
Best,
Drew
I have the pro version of NextGen and encountered the same issue. Like others I disabled the ewww plugin and the problem went away. I disabled and deleted ewww then after clearing my cache (probably not necessary) I re-installed ewww and the problem remained.
I did the above after tech support for the pro version had me disable all plugins which showed ewww was the issue. I then I was told to use a different optimization plugin like Imagify, which from what I gather is a paid plugin associated with Imagely. Just waiting for a fix so I can use ewww.
Hi @westlightimages
I’m sorry to hear of the issue you are having. We have a new release, which should resolve your issue. It’s already available; please run the update, re-test the site, and see if it works for you. If not, please let us know.
– Gaby, Customer Support
hi gabyimagely,
why new release only for pro version?
gabyimagely,
Downloaded and installed the new release yesterday and all is well again. Thanks for the quick fix!
Hi @simo2010,
It’s not only for our pro version. NextGen Gallery 3.1.14 it’s available for everyone: https://ww.wp.xz.cn/plugins/nextgen-gallery/
Please run the update, re-test the site, and see if it works for you. If not, please let us know.
@badknees, Glad we can help!
– Gaby, Customer Support.
hi gabyimagely,
ok, thank you so mach
Hi @simo2010
Welcome!
– Gaby, Customer Support.
