Agent Only Fields

  • Resolved Anonymous User 13711045

    (@anonymized-13711045)


    5 years ago

    I’ve added a couple of agent only fields. However, inside an individual ticket I do not see them anywhere. Where are they supposed to be?

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  • Plugin Contributor Nikhil G

    (@nsgawli)

    5 years ago

    Hello,

    The agentonly fields will be visible in Agentonly Fields widget. If the widget is not visible then please go to Support > Settings > Open Ticket Widget and edit “Agentonly Fields” widget and allow visibility to your role.

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