Ajax loading forever | ww.wp.xz.cn

Resolved gimoneto
(@gimoneto)

11 years, 5 months ago

Hi all,

I am trying to use this plug-in (and I find it wonderful, by the way). However, every time I create a new ticket, although the email is correctly sent, I get an Ajax “loading” GIF that runs forever. I think my problem is the same of this post: https://ww.wp.xz.cn/support/topic/ajax-hanging-after-ticket-submission?replies=5 which is marked as resolved, but no information is given about the fix. What can I do? How was it solved that time? I have disabled the rest of my plugins, with the same result. I am using WordPress 4.0.1 and WPSupport Plus 4.3 and I am using the Responsive theme. I get no errors on PHP logs. I have tested in Chrome and Firefox.

I would greatly appreciate any help.
Thanks!
Alejandro

https://ww.wp.xz.cn/plugins/wp-support-plus-responsive-ticket-system/

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Author Pradeep Makone
(@pradeepmakone07)

11 years, 5 months ago

Hi there,

Please raise ticket giving your site details on-
http://pradeepmakone.com/wpsupportplus/support/

I’ll see the problem. If possible please share admin login details in tickets to better debugging.

Thread Starter gimoneto
(@gimoneto)

11 years, 5 months ago

Hi,

after a bit of debugging I have seen that, after the ticket is created, in the Ajax call that should return “1”, causing the GIF to hide, etc., I am getting “\n1”, so it does not work. I will try to find out where I am writing that “\n” but I do not think it is being written by your plugin (since it would affect everyone) so I am marking this as resolved.

Thanks anyway!
Alejandro

Viewing 2 replies - 1 through 2 (of 2 total)

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2 replies
2 participants
Last reply from: gimoneto
Last activity: 11 years, 5 months ago
Status: resolved