all declined

Hi,
I activated the plugin and configured everything.
Also I activated my account on stripe and set everything up.

When I pay from de woocommercerce shop on test mode everything is all right but when I try to pay in live mode I always receive the generic_decline message.

I paste you and example at the end.

I tried different cards from different banks, also visa and mastercard, different devices and different internet connections but It’s really frustarating, I always get the same message. I don’t know what to do. 🙁

Any suggestions?

Example:

{
“currency”: “eur”,
“amount”: “50”,
“description”: “Meraki by Nuna – Pedido 834”,
“statement_descriptor”: “Compra en merakibynuna”,
“capture”: “true”,
“expand”: [
“balance_transaction”
],
“metadata”: {
“customer_name”: “Albert xxx”,
“customer_email”: “[email protected]”,
“order_id”: “834”
},
“customer”: “cus_E4QAJfMQ3RhAsV”,
“source”: “src_1DcHKAGWBSpYAAINu6wfthPA”
}

Response body

{
“error”: {
“charge”: “ch_1DcHKIGWBSpYAAIN9FPCvnSy”,
“code”: “card_declined”,
“decline_code”: “generic_decline”,
“doc_url”: “https://stripe.com/docs/error-codes/card-declined”,
“message”: “Your card was declined.”,
“type”: “card_error”
}
}

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