All Plugins Deactivated

  • JD

    (@jutta0303)


    9 years, 5 months ago

    Hi,

    Since November 29 I keep finding a few of my WordPress sites with all of their plugins disabled (except for one: “Manage WP – Worker”). Each time this happens, it seems that there’s an error at the top of the plugins page in WordPress that says:

    The plugin 1 has been deactivated due to an error: Plugin file does not exist.

    I’ve done some searches in Google to see if anyone else has experienced this, but so far I’ve only seen that people are showing a different error; one that actually contains a plugin name/php file instead of the number 1, like in my error.

    Can you point me in any sort of direction to figure out what might be causing this? Could it be orphaned tables in the WordPress database? I can, by the way, with almost 100% certainty say that my site hasn’t been hacked; I’ve got an awesome security plugin called BulletProof Security Pro and also checked out my site with Sucuri’s free security/malware checker.

    Thank you!

Viewing 10 replies - 1 through 10 (of 10 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    9 years, 5 months ago

    Plugin file does not exist.

    That sure sounds like a file system problem. Are all of the sites you’re seeing this on on the same host? If so, contact tech support at your hosting company.

    Thread Starter JD

    (@jutta0303)

    9 years, 5 months ago

    Thanks, Steve. Could you say any more about how this sounds like it is a file system problem? What exactly does that mean?

    Yes, the sites this is occurring on are hosted together. I have contacted my hosting provider before, however, and was told that plugins can only be disabled manually by me or another webmaster of our sites, or by me or another webmaster changing something in the database, or due to a hack. I can definitely rule out each one of these possibilities. So, if I call my hosting provider again, I’d want to bring as much information as I could possibly have. Thank you for any more information you can provide.

    AITpro

    (@aitpro)

    9 years, 5 months ago

    @ JD – Do you have Go Daddy Managed WordPress hosting (special type of Go Daddy hosting that is not standard Go Daddy hosting). If so, there was an issue with Go Daddy Managed WordPress hosting not too long ago where they were having problems with upgrading MySQL, which was causing plugins to get deactivated: https://forum.ait-pro.com/forums/topic/all-plugins-got-deactivated/ I’m not sure if the issue is still currently occurring or not.

    Thread Starter JD

    (@jutta0303)

    9 years, 5 months ago

    Hey! That’s is actually my post! This issue has now occurred on a total of 3 of our GDMWP sites… Do you think this could still be MySQL upgrades? We have a total of 20 GDMWP sites and only 3 of them have ever shown this problem; and when it occurs, it doesn’t occur on all 3 of them at the same time either.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    9 years, 5 months ago

    It’s a GoDaddy issue if files are disappearaing/reappearing or if the DB is flaking out.

    AITpro

    (@aitpro)

    9 years, 5 months ago

    Well here are the logical things to consider:
    On our host we have 10 websites under our hosting account that are hosted on 5 different host servers. Those 10 websites are using 5 different MySQL servers. So if there was a problem with migrating or upgrading 1 MySQL server that 3 of your websites use then that would explain why only 3 websites were affected. You would have to ask GDMW support if they are still doing MySQL upgrades/migrations. Keep in mind that Server Administrators handle things like MySQL server upgrades/migrations and frontline techs may not be informed about those server changes.

    • This reply was modified 9 years, 5 months ago by AITpro.
    AITpro

    (@aitpro)

    9 years, 5 months ago

    I have actual experience with this scenario from both perspectives. ie frontline tech that eventually worked my way up to a Systems Engineer. 😉

    Thread Starter JD

    (@jutta0303)

    9 years, 5 months ago

    Thanks @sterndata: Files aren’t disappearing/reappearing as far as I can tell. The plugins are just getting deactivated due to some error… but apparently, I’m the first ever person to encounter this exact error. I also don’t know if the DB is “flaking out”—I’m still just trying to explore what actually is happening.

    @aitpro: Thanks for explaining that. This makes a lot of sense. Thanks for the tips.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    9 years, 5 months ago

    JD: This is not a WordPress error — Something Bad is happening on your host. It cannot find your plugin files from time to time.

    Thread Starter JD

    (@jutta0303)

    9 years, 5 months ago

    Got it! Thanks for all the help!

Viewing 10 replies - 1 through 10 (of 10 total)

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