• Resolved sniperkill

    (@sniperkill)


    Hello

    Today my host recommeded me that I should change my website url from http to https and after I did that, my jetpack stopped working and then again my host changed url from https to http but my jetpack subscribers are still not coming up, please help me I worked so much hard to make my subscriber list …

    https://ww.wp.xz.cn/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter sniperkill

    (@sniperkill)

    anyone ?? I am still waiting for some help

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    P.S.: It’s worth noting that we reply to every thread from the oldest to the newest. Every time you bump a thread, it goes back to the bottom of the queue, so I’d recommend against it.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I see you also started another thread, where you mentioned your site URL. I was consequently able to investigate.

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site; it previously used a different site URL, http://www.old.thelastgreatstand.com.

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    I see you had also sent us an email about this. Since the problem is now fixed, I won’t be replying to it. If you run into other issues, do not hesitate to start a new thread here, or send us an email. It might take us a few hours, but we’ll get back to you. We don’t ignore anyone, promise! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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