Allow disable specific emails through a filter

Hi @keraweb,

Thank you for reaching out and reporting this issue.

We’re sorry to hear that the plugin is conflicting with the Tribe Events ticket emails. We have shared the details with our development team so they can replicate the issue and investigate the root cause further.

Your suggestion regarding adding a filter to disable the plugin for specific emails also makes sense, and we’ve forwarded this feedback to the team for consideration.

We’ll keep you updated as soon as we receive any news from the developers.

In the meantime, if you experience any other issues or need assistance, please let us know.

Thanks & regards,
WPExperts Support Team

Hi @keraweb,

Thank you for your patience and cooperation while we investigated this issue.

Our development team has implemented a solution that should resolve the conflict with the TEC / Event Tickets “Ticket Email” setup.

We’ve added a new filter: mailtpl_disable_for_email

This filter allows developers to fully bypass the Email Templates plugin for specific emails when needed, which should help prevent conflicts with custom email handlers such as Event Tickets / TEC.

We are attaching an updated version of the plugin for testing. Please install it on your staging/site and let us know if the ticket emails are working correctly with this version. Once we receive your confirmation, we will proceed with releasing the fix publicly.

You can download the updated build from this link: https://drive.google.com/file/d/1MAeEVY29iWjt27Tw4JePFsz-4K9GzfQd/view?usp=sharing

Looking forward to your feedback.

Thanks & regards,
WPExperts Support Team

Hi @keraweb,

Thank you for your detailed feedback and additional testing.

Our development team has now implemented an additional fix for the WooCommerce-level handling that was still affecting the TEC/Event Tickets emails.

We’ve added two filters that now work together:

• mailtpl_disable_for_email
  Disables the core email template wrapper.
• mailtpl_disable_woo_for_email
  Disables the WooCommerce-level template overrides (header, footer, template files, etc.).

This should allow specific emails — including TEC ticket emails — to fully bypass our plugin’s processing when needed.

Please add the following code to your theme’s functions.php file:

<?php
// Filter 1: Disable core email wrapper for TEC ticket emails
add_filter( 'mailtpl_disable_for_email', function( $disabled, $args ) {
    $backtrace = debug_backtrace( DEBUG_BACKTRACE_IGNORE_ARGS, 20 );
    foreach ( $backtrace as $trace ) {
        if ( isset( $trace['file'] ) && strpos( $trace['file'], 'event-tickets' ) !== false ) {
            return true;
        }
    }
    return $disabled;
}, 10, 2 );
// Filter 2: Disable WooCommerce template overrides for TEC ticket emails
add_filter( 'mailtpl_disable_woo_for_email', function( $disabled, $email ) {
    if ( $email && strpos( get_class( $email ), 'Tribe' ) !== false ) {
        return true;
    }
    return $disabled;
}, 10, 2 );

We’ve also attached an updated build for testing:

Build download link: https://drive.google.com/file/d/1B4O064J3XbsA6yxbdtxlCCMIH4EnT0lp/view?usp=sharing

Please test this version on your staging/site and let us know whether the TEC ticket emails are now being delivered correctly.

Looking forward to your feedback.

Thank you

Hi @keraweb,

Thank you for the detailed investigation and for sharing your findings along with the temporary workaround.

Your explanation regarding the WooCommerce email initialization order and the Tribe email class registration was very helpful. We have shared these details with our development team, and they are currently reviewing the loading sequence and compatibility handling to implement a proper long-term fix instead of relying on manual class instantiation.

We appreciate the time you invested in debugging this issue and helping us narrow down the root cause.

We’ll get back to you as soon as we have an update or a new patched version available for testing.

Thank you again for your patience and cooperation.

Thank you