Allowed memory size exhausted

  • jfpr

    (@jfpr)


    5 years, 6 months ago

    Hi, I hope someone can help.

    I have been trying to install the H5P plugin but it keeps on crashing my WordPress site.

    I can delete the plugin within my server file manager again to enable access.

    My PHP is 7.4.11
    Wordpress version is 5.5.3

    Here are the steps:
    1. Open admin panel on http://julianhopkins.com/
    2. Install H5P plugin (https://en-gb.ww.wp.xz.cn/plugins/h5p/)
    3. Activate H5P plugin
    4. Get this error message:
    Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in /storage/content/31/1009731/julianhopkins.com/public_html/wp-content/plugins/h5p/h5p-php-library/h5p-default-storage.class.php on line 557 Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in Unknown on line 0

    I have tried increasing memory in the wp-config.php file (to 1024M), and also communicated my website hosting service. They increased more memory, but in the end said:

    As per senior department’s investigation, either something is broken with this plugin or it just tries to consume huge quantities of memory, the error is referencing that it tries to use almost 1 GB of memory which is never going to work in our shared environment unfortunately.

    I have these other plugins on the site:

    Akismet Anti-Spam
    Google Analytics Dashboard for WP (GADWP)
    Redux

    Thanks for any advice

Viewing 1 replies (of 1 total)
  • Plugin Author icc0rz

    (@icc0rz)

    5 years, 6 months ago

    That is strange, it should use nowhere near those amounts of memory. What you could try is temporarily disabling the other plugins while you install the H5P plugin. It might be that there is some sort of conflict going on.

    Do you have any kind of special setup with your file system? The function where it’s crashing is a function preparing a files directory within wp-content/uploads/h5p for the H5P files.

Viewing 1 replies (of 1 total)

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