Hi @annah405,
Could you please provide detailed steps to help me recreate your issue?
Thanks,
Calum
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This reply was modified 8 years ago by
calumbrash.
1. I am Adding Media to my blog post
2. Uploading Files (Image)
3. Selecting File to upload
4. Once the image is uploaded, I am entering the tile and right below there is a box for Alt Text
5. I have no problem entering the title, yet when I select the Alt Text box, then the page freezes and my website reloads again
When I deactivated the plugin, I had no problem with entering the Alt Text for the image.
Hi @annah405,
I was unable to replicate this issue. Are you using the latest version of Smush?
Could you please inspect the page using dev tools https://developers.google.com/web/tools/chrome-devtools/ and see if there are any errors in the console when you repeat the steps above?
Thanks,
Calum
I deleted the plugin again and re-installed it.
I have version 2.7.9.1
Unfortunately, the problem is not resolved.
I am sorry but to use the dev tool link that you provided is way beyond my capabilities.
Hi @annah405,
Okay, could you please try using a different web browser e.g. Firefox, Chrome or Safari and see if the problem still persists.
If it does please contact me via this form:
https://premium.wpmudev.org/contact/#i-have-a-different-question
Use this subject, so the email is assigned to me:
Subject: “Attn: Calum”
Best regards,
Calum
I am happy to report that I switched to Firefox and it is all good now. My daughter said: how many times have I told you to start using Firefox?
That’s great news!
Just for reference what browser were you using when the issue was happening?
Cheers,
Calum
I was using internet explorer.
And, that you for your help!
Not a problem! I’ll mark this issue as resolved.
Cheers,
Calum
