Amelia stopped working suddenly

  • Resolved mkp1

    (@mkp1)


    2 months, 4 weeks ago

    Hello, my client has a Standard license, but the plugin suddenly stopped working properly. No confirmation (employees or customers) emails are being sent and Google Calendar events are no longer created or synchronized. No intentional configuration changes were made on our side before the issue appeared. All of the above suddenly stopped working. I´ve already change WP mail to SMTP, also disconnect Google calendar in Integrations and connect again, tried to updated the plugin, but nothing change, its just not working. It was all setup correctly and worked perfectly two weeks ago. I don´t know what else to do. Thank you very much for help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support urosjovanovic

    (@urosjovanovic)

    2 months, 4 weeks ago

    Hello, thank you for reaching out to us.

    Since you’re using the Premium version of the plugin, please open a ticket on our official support platform on the following page, and right there, you will find a chat icon in the bottom-right corner, which will directly lead you to the Amelia support team, and we’ll gladly help you there.

    Premium products are not supported in these forums.

    Thank you for understanding.

    Thread Starter mkp1

    (@mkp1)

    2 months, 4 weeks ago

    Thank you very much for respond. I understand. I already contacted support 4 days ago but never get an answear, so I tried this way. Anyway, thank you for your fast respond.

    Thread Starter mkp1

    (@mkp1)

    2 months, 1 week ago

    In my client’s case, surprisingly, the uploaded logo was causing email notifications not to be sent. Once we removed the logo, the emails started working.

    At first, support sent me a version that was supposed to fix the issue, but it didn’t work. They then requested access directly to our WordPress installation, where they identified and fixed the bug.

    It took a while before I was able to reach support, but once I did, they responded fairly quickly and managed to identify and resolve the issue in a relatively short time.

Viewing 3 replies - 1 through 3 (of 3 total)

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