An error occurred

Resolved amirk333
(@amirk333)

2 years, 9 months ago

Hello,
I’m trying to make a cc charge with woocommerce and get this error:
“An error occurred, please try again or try an alternate form of payment.”
I tried with sandbox and production settings but nothing helped.
Can someone help me with this?
Thanks,
Amir Levy
(Site developer)

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Beauty of Code (woo-hc)

(@beautyofcode)

2 years, 9 months ago

Hi @amirk333 ,

Thanks for reaching out!

I’m sorry to hear that you are experiencing issues processing payments with WooCommerce Square.

Can you please take a look at the support documentation below, and confirm that your site meets all of these requirements and is configured correctly?

WooCommerce Square Requirements

If that looks good, please head over to WooCommerce → Settings → Square and select “Enable Logging”:

Once you’ve done this, test your transaction again and then navigate to WooCommerce → Status → Logs to find the log generated for the transaction. Please share the contents of that log in your reply so we can take a closer look.

Additionally, please share a copy of your sites System Status Report which you can find via WooCommerce → Status. Select Get system report and then Copy for support. Once you have this, please share the results with us here.

Cheers!

Thread Starter

amirk333

(@amirk333)

2 years, 9 months ago

Hello,
Please find attached the files you ask for.
Thanks,
Amir

09-07-2023 @ 05:41:27 - Square.js Response:
 Array
(
    [brand] => VISA
    [expMonth] => 5
    [expYear] => 2026
    [last4] => 3032
)

09-07-2023 @ 05:41:29 - Request
method:
uri: createCustomer
user-agent: WooCommerce-Square/4.2.0 (WooCommerce/8.0.3; WordPress/6.3.1)
headers: Array
(
)
body:
duration: 0.27738s

09-07-2023 @ 05:41:29 - Response
code: 400
message:
headers: Array
(
    [0] => HTTP/1.1 400 Bad Request
    [Date] => Thu, 07 Sep 2023 09:41:29 GMT
    [Content-Type] => application/json
    [Content-Length] => 168
    [Connection] => keep-alive
    [CF-Ray] => 802dff0b99ed8883-LHR
    [CF-Cache-Status] => DYNAMIC
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
    [frame-options] => DENY
    [square-version] => 2023-07-20
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDIzLTA3LTIw
    [x-content-type-options] => nosniff
    [x-frame-options] => DENY
    [x-sq-dc] => sjc3b
    [x-sq-region] => sjc3b
    [x-xss-protection] => 1; mode=block
    [Set-Cookie] => __cf_bm=JQsMQwo49LYf5bzKYozA1JmeZbMkPSEAasIWzO.S5Dg-1694079689-0-AeblD4e5kqIYBNGNsHt8lKlrmzb/sWu1n/35Yd5Gwagl/Nv586NXdBSWadfcV86PH2o340Wnz9NBMBq3ZXSXvbs=; path=/; expires=Thu, 07-Sep-23 10:11:29 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None
    [Vary] => Accept-Encoding
    [Server] => cloudflare
)
body: Array
(
    [0] => Square\Models\Error Object
        (
            [category:Square\Models\Error:private] => INVALID_REQUEST_ERROR
            [code:Square\Models\Error:private] => INVALID_PHONE_NUMBER
            [detail:Square\Models\Error:private] => Expected phone_number to be a valid phone number
            [field:Square\Models\Error:private] => phone_number
        )

)

09-07-2023 @ 05:41:30 - Request
method:
uri: createOrder
user-agent: WooCommerce-Square/4.2.0 (WooCommerce/8.0.3; WordPress/6.3.1)
headers: Array
(
)
body:
duration: 0.33385s

09-07-2023 @ 05:41:30 - Response
code: 200
message:
headers: Array
(
    [0] => HTTP/1.1 200 OK
    [Date] => Thu, 07 Sep 2023 09:41:30 GMT
    [Content-Type] => application/json;charset=utf-8
    [Content-Length] => 405
    [Connection] => keep-alive
    [CF-Ray] => 802dff0d1c8b8883-LHR
    [CF-Cache-Status] => DYNAMIC
    [Content-Encoding] => gzip
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
    [Vary] => Accept-Encoding
    [frame-options] => DENY
    [square-version] => 2023-07-20
    [x-content-type-options] => nosniff
    [x-frame-options] => DENY
    [x-sq-dc] => iad3b
    [x-sq-region] => iad3b
    [x-xss-protection] => 1; mode=block
    [Set-Cookie] => __cf_bm=o38gLoENinZsCsI1EcYTA6SlT9KAWUzjxB2rUED6570-1694079690-0-AbubuCQUOWuEAuX1ZZFdNyJFeK3LbivcKoztn2ka1ak9nqi9f9FPaL5GkHLEgBROX4L+hqT9MayE6drSnqfLEc0=; path=/; expires=Thu, 07-Sep-23 10:11:30 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None
    [Server] => cloudflare
)
body: {
    "order": {
        "id": "furcUiWrbZi0DyUH2i5LHOfaMYBZY",
        "location_id": "LMP6Y9A4FYYV1",
        "reference_id": "5672",
        "source": {
            "name": "WooCommerce"
        },
        "line_items": [
            {
                "uid": "g2yjtVEhu6DsVKfWCHi1GB",
                "name": "Video Course 1",
                "quantity": "1",
                "item_type": "ITEM",
                "base_price_money": {
                    "amount": 100,
                    "currency": "USD"
                },
                "variation_total_price_money": {
                    "amount": 100,
                    "currency": "USD"
                },
                "gross_sales_money": {
                    "amount": 100,
                    "currency": "USD"
                },
                "total_tax_money": {
                    "amount": 0,
                    "currency": "USD"
                },
                "total_discount_money": {
                    "amount": 0,
                    "currency": "USD"
                },
                "total_money": {
                    "amount": 100,
                    "currency": "USD"
                },
                "total_service_charge_money": {
                    "amount": 0,
                    "currency": "USD"
                }
            }
        ],
        "net_amounts": {
            "total_money": {
                "amount": 100,
                "currency": "USD"
            },
            "tax_money": {
                "amount": 0,
                "currency": "USD"
            },
            "discount_money": {
                "amount": 0,
                "currency": "USD"
            },
            "tip_money": {
                "amount": 0,
                "currency": "USD"
            },
            "service_charge_money": {
                "amount": 0,
                "currency": "USD"
            }
        },
        "created_at": "2023-09-07T09:41:29.923Z",
        "updated_at": "2023-09-07T09:41:29.923Z",
        "state": "OPEN",
        "version": 1,
        "total_money": {
            "amount": 100,
            "currency": "USD"
        },
        "total_tax_money": {
            "amount": 0,
            "currency": "USD"
        },
        "total_discount_money": {
            "amount": 0,
            "currency": "USD"
        },
        "total_tip_money": {
            "amount": 0,
            "currency": "USD"
        },
        "total_service_charge_money": {
            "amount": 0,
            "currency": "USD"
        },
        "net_amount_due_money": {
            "amount": 100,
            "currency": "USD"
        }
    }
}

09-07-2023 @ 05:41:31 - Request
method:
uri: createPayment
user-agent: WooCommerce-Square/4.2.0 (WooCommerce/8.0.3; WordPress/6.3.1)
headers: Array
(
)
body:
duration: 1.63949s

09-07-2023 @ 05:41:31 - Response
code: 400
message:
headers: Array
(
    [0] => HTTP/1.1 400 Bad Request
    [Date] => Thu, 07 Sep 2023 09:41:31 GMT
    [Content-Type] => application/json
    [Content-Length] => 1758
    [Connection] => keep-alive
    [CF-Ray] => 802dff0f4ffb8883-LHR
    [CF-Cache-Status] => DYNAMIC
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
    [frame-options] => DENY
    [square-version] => 2023-07-20
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDIzLTA3LTIw
    [x-content-type-options] => nosniff
    [x-frame-options] => DENY
    [x-sq-dc] => iad2b
    [x-sq-region] => iad2b
    [x-xss-protection] => 1; mode=block
    [Set-Cookie] => __cf_bm=GeXIUV8yEym1DOkPqqiD2tkmWmNfGieBXVXkBoqVpGI-1694079691-0-AYyjDzteMsgRkr1iUN6TMf870NCSScW5HRVs63Vx1a5g56AmgrmIISqCqNwUsEC0cHTtC7KUjSAcSc38r/x5Lt0=; path=/; expires=Thu, 07-Sep-23 10:11:31 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None
    [Vary] => Accept-Encoding
    [Server] => cloudflare
)
body: Array
(
    [0] => Square\Models\Error Object
        (
            [category:Square\Models\Error:private] => PAYMENT_METHOD_ERROR
            [code:Square\Models\Error:private] => GENERIC_DECLINE
            [detail:Square\Models\Error:private] => Authorization error: 'GENERIC_DECLINE'
            [field:Square\Models\Error:private] =>
        )

)

09-07-2023 @ 05:41:31 - Status code GENERIC_DECLINE: Authorization error: 'GENERIC_DECLINE'
09-07-2023 @ 05:45:56 - Square.js Response:
 Array
(
    [brand] => VISA
    [expMonth] => 5
    [expYear] => 2026
    [last4] => 3032
)

09-07-2023 @ 05:45:59 - Request
method:
uri: createCustomer
user-agent: WooCommerce-Square/4.2.0 (WooCommerce/8.0.3; WordPress/6.3.1)
headers: Array
(
)
body:
duration: 0.44245s

09-07-2023 @ 05:45:59 - Response
code: 200
message:
headers: Array
(
    [0] => HTTP/1.1 200 OK
    [Date] => Thu, 07 Sep 2023 09:45:59 GMT
    [Content-Type] => application/json
    [Content-Length] => 372
    [Connection] => keep-alive
    [CF-Ray] => 802e059d7f7423d6-LHR
    [CF-Cache-Status] => DYNAMIC
    [Content-Encoding] => gzip
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
    [Vary] => Accept-Encoding
    [frame-options] => DENY
    [square-version] => 2023-07-20
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDIzLTA3LTIw
    [x-content-type-options] => nosniff
    [x-frame-options] => DENY
    [x-sq-dc] => sjc3b
    [x-sq-region] => sjc3b
    [x-xss-protection] => 1; mode=block
    [Set-Cookie] => __cf_bm=PAbUjx9hcBcGmG9.1JmnOdtR7eKw1qTDNHu2pp6XxPQ-1694079959-0-AYL9k6l+KtxJHnHKzXrzFZRLpoUaWSCnZpqc2RukNXQygh/HXYMO/A3q5sxzIJA8YCgpK7s0+LB9zGMELhywgE4=; path=/; expires=Thu, 07-Sep-23 10:15:59 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None
    [Server] => cloudflare
)
body: {
    "customer": {
        "id": "FBWECJ2DCGE04ES826X0NR7DBC",
        "created_at": "2023-09-07T09:45:58.842Z",
        "updated_at": "2023-09-07T09:45:58Z",
        "given_name": "Mali",
        "family_name": "Levy",
        "company_name": "Idan-Hadli",
        "email_address": "[email protected]",
        "address": {
            "address_line_1": "3917 111th St, Queens",
            "locality": "New York",
            "administrative_district_level_1": "NY",
            "postal_code": "11368",
            "country": "US"
        },
        "phone_number": "+972-58-7069393",
        "reference_id": "1",
        "preferences": {
            "email_unsubscribed": false
        },
        "creation_source": "THIRD_PARTY",
        "version": 0
    }
}

09-07-2023 @ 05:45:59 - Request
method:
uri: createOrder
user-agent: WooCommerce-Square/4.2.0 (WooCommerce/8.0.3; WordPress/6.3.1)
headers: Array
(
)
body:
duration: 0.33664s

09-07-2023 @ 05:45:59 - Response
code: 200
message:
headers: Array
(
    [0] => HTTP/1.1 200 OK
    [Date] => Thu, 07 Sep 2023 09:45:59 GMT
    [Content-Type] => application/json;charset=utf-8
    [Content-Length] => 438
    [Connection] => keep-alive
    [CF-Ray] => 802e059ffc2523d6-LHR
    [CF-Cache-Status] => DYNAMIC
    [Content-Encoding] => gzip
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
    [Vary] => Accept-Encoding
    [frame-options] => DENY
    [square-version] => 2023-07-20
    [x-content-type-options] => nosniff
    [x-frame-options] => DENY
    [x-sq-dc] => iad3b
    [x-sq-region] => iad3b
    [x-xss-protection] => 1; mode=block
    [Set-Cookie] => __cf_bm=A50oaxF2K_A1Ls7zkcp8IxzPb57FcqchET7v5j5FkAk-1694079959-0-AVDiUxbYd9fqGjLapv99/7jDJcom6eNB75oKyZdNO+XAM/akEOxXEJYXUA4lhLBdwdxmNzS8vzf6hU3DzdbNteA=; path=/; expires=Thu, 07-Sep-23 10:15:59 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None
    [Server] => cloudflare
)
body: {
    "order": {
        "id": "f4ipwR3LH2NfBPC0rizgKJ170eWZY",
        "location_id": "LMP6Y9A4FYYV1",
        "reference_id": "5672",
        "source": {
            "name": "WooCommerce"
        },
        "customer_id": "FBWECJ2DCGE04ES826X0NR7DBC",
        "line_items": [
            {
                "uid": "kQc6w30fgyoLc2Ki2YgNqD",
                "name": "Video Course 1",
                "quantity": "1",
                "item_type": "ITEM",
                "base_price_money": {
                    "amount": 100,
                    "currency": "USD"
                },
                "variation_total_price_money": {
                    "amount": 100,
                    "currency": "USD"
                },
                "gross_sales_money": {
                    "amount": 100,
                    "currency": "USD"
                },
                "total_tax_money": {
                    "amount": 0,
                    "currency": "USD"
                },
                "total_discount_money": {
                    "amount": 0,
                    "currency": "USD"
                },
                "total_money": {
                    "amount": 100,
                    "currency": "USD"
                },
                "total_service_charge_money": {
                    "amount": 0,
                    "currency": "USD"
                }
            }
        ],
        "net_amounts": {
            "total_money": {
                "amount": 100,
                "currency": "USD"
            },
            "tax_money": {
                "amount": 0,
                "currency": "USD"
            },
            "discount_money": {
                "amount": 0,
                "currency": "USD"
            },
            "tip_money": {
                "amount": 0,
                "currency": "USD"
            },
            "service_charge_money": {
                "amount": 0,
                "currency": "USD"
            }
        },
        "created_at": "2023-09-07T09:45:59.187Z",
        "updated_at": "2023-09-07T09:45:59.187Z",
        "state": "OPEN",
        "version": 1,
        "total_money": {
            "amount": 100,
            "currency": "USD"
        },
        "total_tax_money": {
            "amount": 0,
            "currency": "USD"
        },
        "total_discount_money": {
            "amount": 0,
            "currency": "USD"
        },
        "total_tip_money": {
            "amount": 0,
            "currency": "USD"
        },
        "total_service_charge_money": {
            "amount": 0,
            "currency": "USD"
        },
        "net_amount_due_money": {
            "amount": 100,
            "currency": "USD"
        }
    }
}

09-07-2023 @ 05:46:01 - Request
method:
uri: createPayment
user-agent: WooCommerce-Square/4.2.0 (WooCommerce/8.0.3; WordPress/6.3.1)
headers: Array
(
)
body:
duration: 1.85893s

09-07-2023 @ 05:46:01 - Response
code: 400
message:
headers: Array
(
    [0] => HTTP/1.1 400 Bad Request
    [Date] => Thu, 07 Sep 2023 09:46:01 GMT
    [Content-Type] => application/json
    [Content-Length] => 1802
    [Connection] => keep-alive
    [CF-Ray] => 802e05a2289723d6-LHR
    [CF-Cache-Status] => DYNAMIC
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
    [frame-options] => DENY
    [square-version] => 2023-07-20
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDIzLTA3LTIw
    [x-content-type-options] => nosniff
    [x-frame-options] => DENY
    [x-sq-dc] => iad2b
    [x-sq-region] => iad2b
    [x-xss-protection] => 1; mode=block
    [Set-Cookie] => __cf_bm=knelDB0IEJ4PNHRWHPNbFzg83wT5ncUFbEfeqn4eLb8-1694079961-0-AcidTfrhs7I9SD2dRxTmo4vm0g2SrHqAQ6aHXkt8Zs4gs0YhSYpq9QnJ+olih16Np1CujcBw+b+BsPxwNKEFpqI=; path=/; expires=Thu, 07-Sep-23 10:16:01 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None
    [Vary] => Accept-Encoding
    [Server] => cloudflare
)
body: Array
(
    [0] => Square\Models\Error Object
        (
            [category:Square\Models\Error:private] => PAYMENT_METHOD_ERROR
            [code:Square\Models\Error:private] => GENERIC_DECLINE
            [detail:Square\Models\Error:private] => Authorization error: 'GENERIC_DECLINE'
            [field:Square\Models\Error:private] =>
        )

)

09-07-2023 @ 05:46:01 - Status code GENERIC_DECLINE: Authorization error: 'GENERIC_DECLINE'

Thread Starter

amirk333

(@amirk333)

2 years, 9 months ago

` WordPress Environment

WordPress address (URL): https://victorianrenaissance.com<br>Site address (URL): https://victorianrenaissance.com<br>WC Version: 8.0.3<br>REST API Version: ✔ 8.0.3<br>WC Blocks Version: ✔ 10.6.6<br>Action Scheduler Version: ✔ 3.6.1<br>Log Directory Writable: ✔<br>WP Version: 6.3.1<br>WP Multisite: ✔<br>WP Memory Limit: 728 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: ✔ Server Environment

Server Info: Apache/2.4.29<br>PHP Version: 7.4.33<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 90<br>PHP Max Input Vars: 3000<br>cURL Version: 7.58.0<br>OpenSSL/1.1.1

SUHOSIN Installed: –<br>MySQL Version: 5.7.42-0ubuntu0.18.04.1<br>Max Upload Size: 63 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database

WC Database Version: 8.0.3<br>WC Database Prefix: fw2main_134_<br>Total Database Size: 60.46MB<br>Database Data Size: 50.19MB<br>Database Index Size: 10.27MB<br>fw2main_134_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>fw2main_134_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>fw2main_134_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>fw2main_134_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>fw2main_134_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>fw2main_134_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>fw2main_134_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>fw2main_134_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>fw2main_134_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine 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Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (27)

Classic Editor: by WordPress Contributors – 1.6.3<br>Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5<br>Elementor Pro: by Elementor.com – 3.15.1<br>Feeds for YouTube: by Smash Balloon YouTube Team – 2.1<br>UPS Live Rates and Access Points: by Octolize – 2.0.7<br>FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.5<br>JetBlocks For Elementor: by Crocoblock – 1.3.4<br>JetEngine: by Crocoblock – 3.2.4<br>JW Player for WordPress - Premium: by ilGhera – 2.0.4<br>JW Player upload: by Idan-Hadli | Fastweb2 – 1.1.1<br>Post Types Order: by Nsp Code – 2.1<br>Real Media Library (Free): by devowl.io – 4.21.8<br>SendPress Newsletters: by SendPress – 1.22.3.31<br>Ultimate Member: by Ultimate Member – 2.6.10<br>Ultimate Member - WooCommerce: by Ultimate Member – 2.3.6<br>WooCommerce Payments: by Automattic – 6.3.2<br>WooCommerce Square: by WooCommerce – 4.2.0<br>WooCommerce: by Automattic – 8.0.3<br>WPMU DEV Dashboard: by WPMU DEV – 4.11.19<br>One Click Accessibility: by One Click Accessibility – 2.1.0<br>Contact Form 7: by Takayuki Miyoshi – 5.8<br>Elementor: by Elementor.com – 3.15.3<br>Defender Pro: by WPMU DEV – 4.0.2<br>Redis Object Cache: by Till Krüss – 2.4.4<br>SmartCrawl Pro: by WPMU DEV – 3.7.2<br>Hummingbird Pro: by WPMU DEV – 3.5.0<br>Smush Pro: by WPMU DEV – 3.14.2 Inactive Plugins (186)

Abandoned Cart Recovery for WooCommerce: by VillaTheme – 1.0.10<br>Accessibility: by Octa Code – 1.0.6<br>Activity Log: by Activity Log Team – 2.8.8<br>Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.3.19<br>Ad Inserter: by Igor Funa – 2.7.30<br>Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.6<br>Advanced Custom Fields: by WP Engine – 6.2.0<br>Advanced Custom Fields PRO: by Delicious Brains – 5.12.3<br>Advanced Editor Tools: by Automattic – 5.9.2<br>Advanced Google reCAPTCHA: by WP Concern – 1.0.15<br>Advanced Product Fields for WooCommerce: by StudioWombat – 1.6.3<br>Advanced Product Fields Pro for WooCommerce: by StudioWombat – 1.2.4<br>AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.17.2<br>All in One SEO: by All in One SEO Team – 4.4.5.1<br>AppCommerce: by Appcommerce LTD – 2.0.140<br>AWS for WordPress: by AWS Labs<br>WP Engine – 4.3.2

Beehive Pro: by WPMU DEV – 3.4.8<br>Bit Payment Gateway for WooCommerce: by Zorem – 2.0<br>Blog2Social: Social Media Auto Post & Scheduler: by Blog2Social<br>Adenion – 7.3.0

Branda Pro: by WPMU DEV – 3.4.11<br>Brozzme DB Prefix change and DB Tools addon: by Benoti – 1.3.4<br>Bulky - Bulk Edit Products for WooCommerce: by VillaTheme – 1.1.4<br>CardCom Payment Gateway: by CardCom LTD – 3.4.8.2<br>Childify Me: by Rocco Aliberti – 1.2.3<br>Cities Shipping Zones for WooCommerce: by Condless – 1.2.3<br>Classic Widgets: by WordPress Contributors – 0.3<br>Cloner: by WPMU DEV – 1.7.7<br>Cloudflare: by Cloudflare<br>Inc. – 4.12.2

CLP Varnish Cache: by cloudpanel.io – 1.0.0<br>Code Snippets: by Code Snippets Pro – 3.4.2<br>Column Shortcodes: by Codepress – 1.0.1<br>Connect Polylang for Elementor: by Creame – 2.4.3<br>Crocoblock Wizard: by Crocoblock – 1.2.8<br>Custom Product Tabs for WooCommerce: by YIKES<br>Inc. – 1.8.4

Database Cleaner: Clean, Optimize & Repair: by Jordy Meow – 0.9.5<br>Disable "BIG image" Threshold: by Jonathan Desrosiers – 1.0<br>Email Template Customizer for WooCommerce: by VillaTheme – 1.2.0<br>Enable jQuery Migrate Helper: by The WordPress Team – 1.4.0<br>Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5<br>Facebook for WooCommerce: by Facebook – 3.0.32<br>FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.25.0<br>File Upload Types: by WPForms – 1.3.0<br>Five Star Restaurant Menu and Food Ordering: by Five Star Plugins – 2.4.10<br>Flamingo: by Takayuki Miyoshi – 2.4<br>Flying Pages: by WP Speed Matters – 2.4.6<br>Flying Scripts: by WP Speed Matters – 1.2.3<br>Force Regenerate Thumbnails: by Exactly WWW – 2.1.2<br>Forminator Pro: by WPMU DEV – 1.25.2<br>Gallery One: by shrimp2t – 1.0.2<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.19<br>Google Listings and Ads: by WooCommerce – 2.5.4<br>Google Maps Pro: by WPMU DEV – 2.9.5<br>GP Premium: by Tom Usborne – 1.9.1<br>GTM4WP: by Thomas Geiger – 1.18.1<br>HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 10.2.3<br>HubSpot for WooCommerce: by MakeWebBetter – 1.4.6<br>Import Users: by Smackcoders – 1.4<br>Increment decrement quantity: by –<br>instant.page: by Alexandre Dieulot – 5.7.0<br>IP2Location Country Blocker: by IP2Location – 2.32.2<br>Jet Appointments Booking: by Crocoblock – 1.3.0<br>JetBlog For Elementor: by Crocoblock – 2.3.1<br>JetBooking: by Crocoblock – 2.2.0<br>JetCompareWishlist For Elementor: by Crocoblock – 1.5.4<br>JetElements For Elementor: by Crocoblock – 2.6.2<br>JetEngine - dynamic tables builder: by Crocoblock – 1.0.4<br>JetEngine - Get attachment file link by ID: by Crocoblock – 1.1.2<br>JetMenu: by Crocoblock – 2.0.9<br>Jetpack: by Automattic – 12.5<br>JetPopup: by Crocoblock – 1.6.2<br>JetProductGallery: by Crocoblock – 2.1.12<br>JetReviews For Elementor: by Crocoblock – 2.0.2<br>JetSearch: by Crocoblock – 3.1.0<br>JetSmartFilters: by Crocoblock – 3.2.0<br>JetStyleManager: by Crocoblock – 1.3.6<br>JetTabs For Elementor: by Crocoblock – 2.1.19<br>JetThemeCore: by Crocoblock – 1.2.1<br>JetTricks: by Crocoblock – 1.4.4<br>JetWooBuilder For Elementor: by Crocoblock – 1.12.4<br>jQuery Manager for WordPress: by Remzi Cavdar – 1.10.6<br>LiveChat WooCommerce: by LiveChat – 2.2.13<br>Loco Translate: by Tim Whitlock – 2.6.6<br>MailChimp: by MailChimp – 1.5.8<br>Mailchimp for WooCommerce: by Mailchimp – 3.2<br>MailPoet: by MailPoet – 4.26.0<br>Maspik - Spam blacklist: by yonifre – 0.8.3<br>Master Slider: by averta – 3.9.3<br>MasterStudy LMS WordPress Plugin – for Online Courses and Education: by StylemixThemes – 3.0.23<br>MC4WP: Mailchimp for WordPress: by ibericode – 4.9.7<br>MC4WP: Mailchimp Top Bar: by ibericode – 1.6.0<br>Media Cleaner: by Jordy Meow – 6.6.5<br>Media Cleaner (Pro): by Jordy Meow – 6.1.9<br>Media Sync: by Erol Živina – 1.3.1<br>Morning for WooCommerce: by Morning – 1.2.0<br>MultiSite Clone Duplicator: by Julien OGER<br>Pierre DARGHAM<br>David DAUGREILH<br>GLOBALIS media systems – 1.5.3

Multisite Content Copier: by WPMU DEV – 1.5.3<br>Multisite Custom CSS: by Nick Halsey – 1.0<br>Multisite Enhancements: by Frank Bültge – 1.6.1<br>Multisite Plugin Manager: by Aaron Edwards – 3.1.6<br>Multisite Plugins Activate: by Damien Carbery – 0.1<br>Multisite Plugins Activate: by Damien2 –<br>Multisite Theme Manager: by WPMU DEV – 1.1.6<br>Newsletter: by Stefano Lissa & The Newsletter Team – 7.9.2<br>One Click SSL: by Tribulant Software – 1.4.9<br>Open Close WooCommerce Store: by Jaed Mosharraf & Pluginbazar Team – 4.7.3<br>OptinMonster: by OptinMonster Popup Builder Team – 2.13.8<br>Passster: by Patrick Posner – 4.2.4<br>PayPlus Payment Gateway: by PayPlus LTD – 6.4.4<br>Permalink Manager Lite: by Maciej Bis – 2.4.1.3<br>Pinterest for WooCommerce: by WooCommerce – 1.3.8<br>Polylang: by WP SYNTEX – 3.4.5<br>PopUp Pro: by WPMU DEV – 4.8.1<br>Post Type Switcher: by Triple J Software<br>Inc. – 3.2.1

Preloader Plus: by Massimo Sanfelice | Maxsdesign – 2.2.1<br>Pretty Links: by Pretty Links – 3.5.2<br>Product Variations Swatches for WooCommerce: by VillaTheme – 1.1.1<br>Proxy Cache Purge: by Mika Epstein – 5.1.3<br>PushEngage: by PushEngage – 4.0.5.1<br>Query Monitor: by John Blackbourn – 3.13.1<br>Rank Math SEO: by Rank Math – 1.0.122<br>Rating Field for Elementor Form: by FlexyAddons – 1.0.4<br>Really Simple SSL: by Really Simple Plugins – 7.0.8<br>Really Simple SSL pro: by Rogier Lankhorst – 2.1.21<br>Rearrange Woocommerce Products: by Aslam Doctor – 4.1.7<br>Redirection: by John Godley – 5.3.10<br>Restaurant Menu using WooCommerce: by PI Websolution – 6.2.14<br>Restaurant Menu using WooCommerce Pro: by PI Websolution – 2.7.1<br>Search Meter: by Bennett McElwee – 2.13.5<br>SendPress Pro: by SendPress – 2.2.3.27<br>Shipper Pro: by WPMU DEV – 1.2.15<br>Side Cart WooCommerce: by XootiX – 2.3<br>Slide-In: by WPMU DEV – 1.2<br>Smart Image Resize PRO: by Nabil Lemsieh – 1.8.2<br>Smash Balloon Instagram Feed: by Smash Balloon – 6.2.1<br>Snapshot Pro: by WPMU DEV – 4.19.0<br>Social Engine: Schedule Posts for Instagram, Facebook, Mastodon and Twitter: by Jordy Meow – 0.4.9<br>Social Login, Social Sharing by miniOrange: by <a href="https://www.miniorange.com/">miniOrange</a> – 7.6.6<br>Sold Out Badge for WooCommerce: by Charlie Etienne – 4.4.0<br>SSL Insecure Content Fixer: by WebAware – 2.7.2<br>Status: by WPMU DEV – 1.8.4<br>Store Order Hours Manager for WooCommerce: by BizSwoop a CPF Concepts<br>LLC Brand – 4.3.17

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blog-suspended.php: Anti-Splog (Spammed Notice and Splog Review Form)<br>db-error.php: db-error.php<br>object-cache.php: Redis Object Cache Drop-In<br>sunrise.php: sunrise.php Must Use Plugins (2)

Elementor Scheme_Color and Scheme_Typography Class Issue: by –<br>[Events +] - Fix events do not show: by Thobk @ WPMUDEV – Settings

API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: #117 - /boutique-store/<br>Cart: #529 - /cart/<br>Checkout: #530 - /checkout/<br>My account: #531 - /my-account/<br>Terms and conditions: #309 - /terms-conditions/ Theme

Name: hello-victorian<br>Version: 1.0<br>Author URL:<br>Child Theme: ✔<br>Parent Theme Name: Hello Elementor<br>Parent Theme Version: 2.8.1<br>Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>WooCommerce Support: ✔ Templates

Overrides: – Square

Environment: Production<br>Tokenization Enabled: –<br>Debug Mode: Save to Log Admin

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Disabled Features: minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-09-07 13:13:48 -04:00<br>Options: ✔<br>Notes: 92<br>Onboarding: completed WooCommerce Payments

Version: 6.3.2<br>Connected to WPCOM: No<br>Blog ID: -<br>Account ID: - Action Scheduler

Complete: 120<br>Oldest: 2023-08-07 09:45:41 -0400<br>Newest: 2023-09-07 05:46:21 -0400

Failed: 4<br>Oldest: 2023-06-04 09:14:24 -0400<br>Newest: 2023-08-24 09:55:44 -0400

Pending: 2<br>Oldest: 2023-09-07 14:21:52 -0400<br>Newest: 2023-09-13 05:58:53 -0400 Status report information

Generated at: 2023-09-07 05:57:03 -04:00<br>`

This reply was modified 2 years, 9 months ago by amirk333.

Saif

(@babylon1999)

2 years, 9 months ago

Hello @amirk333,

There have been multiple service disruptions with Square in the past two days https://www.issquareup.com/.

Could you please try again now?

Look forward to hearing back from you.

Thread Starter

amirk333

(@amirk333)

2 years, 9 months ago

Hello,
I’m sorry it didn’t work…
My customer needs this website ASAP. I need you to make replies more quickly so we can solve it and start the marketing process.
Please respond ASAP.
Thanks,
Amir Levy
Developer

09-10-2023 @ 08:26:42 - Access token successfully received.
09-10-2023 @ 08:26:42 - Refresh token successfully received.
09-10-2023 @ 08:26:43 - Request
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09-10-2023 @ 08:26:45 - Request
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09-10-2023 @ 08:34:13 - Request
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09-10-2023 @ 08:34:24 - Request
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09-10-2023 @ 08:34:24 - Response
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09-10-2023 @ 08:35:20 - Request
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09-10-2023 @ 08:35:20 - Response
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09-10-2023 @ 08:35:28 - Manually disconnected
09-10-2023 @ 08:36:05 - Access token successfully received.
09-10-2023 @ 08:36:05 - Refresh token successfully received.
09-10-2023 @ 08:36:07 - Request
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09-10-2023 @ 08:36:07 - Response
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                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2023-09-01T16:30:17.019Z",
            "merchant_id": "MLYKZG5BVND12",
            "country": "US",
            "language_code": "en-US",
            "currency": "USD",
            "phone_number": "+1 917-324-5165",
            "business_name": "Victorian Renaissance inc",
            "type": "PHYSICAL",
            "business_hours": {},
            "coordinates": {
                "latitude": 41.618115,
                "longitude": -73.5134
            },
            "mcc": "5712"
        },
        {
            "id": "LMP6Y9A4FYYV1",
            "name": "Victorian Renaissance inc",
            "address": {
                "address_line_1": "24 Quaker Ridge Rd",
                "locality": "Sherman",
                "administrative_district_level_1": "CT",
                "postal_code": "06784-1226",
                "country": "US"
            },
            "timezone": "America\/New_York",
            "capabilities": [
                "CREDIT_CARD_PROCESSING"
            ],
            "status": "ACTIVE",
            "created_at": "2023-07-25T20:24:18.626Z",
            "merchant_id": "MLYKZG5BVND12",
            "country": "US",
            "language_code": "en-US",
            "currency": "USD",
            "phone_number": "+1 917-324-5165",
            "business_name": "Victorian Renaissance inc",
            "type": "PHYSICAL",
            "business_hours": {},
            "coordinates": {
                "latitude": 41.618115,
                "longitude": -73.5134
            },
            "mcc": "5712"
        }
    ]
}

09-10-2023 @ 08:36:47 - Request
 Request
method:
uri: listCustomers
user-agent: WooCommerce-Square/4.2.0 (WooCommerce/8.0.3; WordPress/6.3.1)
headers: Array
(
)
body:
duration: 0.50912s

09-10-2023 @ 08:36:47 - Response
 Response
code: 200
message:
headers: Array
(
    [0] => HTTP/1.1 200 OK
    [Date] => Sun, 10 Sep 2023 12:36:47 GMT
    [Content-Type] => application/json
    [Content-Length] => 615
    [Connection] => keep-alive
    [CF-Ray] => 8047b7f06b9d45a0-LHR
    [CF-Cache-Status] => DYNAMIC
    [Content-Encoding] => gzip
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
    [Vary] => Accept-Encoding
    [frame-options] => DENY
    [square-version] => 2023-07-20
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDIzLTA3LTIw
    [x-content-type-options] => nosniff
    [x-frame-options] => DENY
    [x-sq-dc] => sjc3b
    [x-sq-region] => sjc3b
    [x-xss-protection] => 1; mode=block
    [Set-Cookie] => __cf_bm=7.S7Z83mMYc20QxNLIP.T78vSkrtOWLB3Igi1KC40D4-1694349407-0-AcFYRWsnTtMTi5osCBS/IYoyzjpEDfpQLNXNJPRPNaljmL82Xx+g9BP3l3dP7leLJkKIS6lsLiWXcQQ62+aXV7M=; path=/; expires=Sun, 10-Sep-23 13:06:47 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None
    [Server] => cloudflare
)
body: {
    "customers": [
        {
            "id": "2ZVSMN7FEW7X660QFQDAR3PXCC",
            "created_at": "2023-09-10T12:28:07.332Z",
            "updated_at": "2023-09-10T12:28:07Z",
            "given_name": "Mali",
            "family_name": "Levy",
            "company_name": "Idan-Hadli",
            "email_address": "[email protected]",
            "address": {
                "address_line_1": "3917 111th St, Queens",
                "locality": "New York",
                "administrative_district_level_1": "NY",
                "postal_code": "11368",
                "country": "US"
            },
            "phone_number": "+972-58-7069393",
            "reference_id": "1",
            "preferences": {
                "email_unsubscribed": false
            },
            "creation_source": "THIRD_PARTY",
            "segment_ids": [
                "gv2:K1ERVC9QH53SXE9BYMZ7CWNJHW"
            ],
            "version": 0
        },
        {
            "id": "W9ZJ1961TNPPJBGWF37T6Y0XW4",
            "created_at": "2023-09-10T12:30:05.422Z",
            "updated_at": "2023-09-10T12:30:05Z",
            "given_name": "Mali",
            "family_name": "Levy",
            "company_name": "Idan-Hadli",
            "email_address": "[email protected]",
            "address": {
                "address_line_1": "3917 111th St, Queens",
                "locality": "New York",
                "administrative_district_level_1": "NY",
                "postal_code": "11368",
                "country": "US"
            },
            "phone_number": "+972-58-7069393",
            "reference_id": "1",
            "preferences": {
                "email_unsubscribed": false
            },
            "creation_source": "THIRD_PARTY",
            "segment_ids": [
                "gv2:K1ERVC9QH53SXE9BYMZ7CWNJHW"
            ],
            "version": 0
        },
        {
            "id": "FBWECJ2DCGE04ES826X0NR7DBC",
            "created_at": "2023-09-07T09:45:58.842Z",
            "updated_at": "2023-09-07T09:45:58Z",
            "given_name": "Mali",
            "family_name": "Levy",
            "company_name": "Idan-Hadli",
            "email_address": "[email protected]",
            "address": {
                "address_line_1": "3917 111th St, Queens",
                "locality": "New York",
                "administrative_district_level_1": "NY",
                "postal_code": "11368",
                "country": "US"
            },
            "phone_number": "+972-58-7069393",
            "reference_id": "1",
            "preferences": {
                "email_unsubscribed": false
            },
            "creation_source": "THIRD_PARTY",
            "segment_ids": [
                "gv2:K1ERVC9QH53SXE9BYMZ7CWNJHW"
            ],
            "version": 0
        },
        {
            "id": "7TR4C889RW9K2SRDJPXJSCAJ20",
            "created_at": "2023-09-01T16:20:28.768Z",
            "updated_at": "2023-09-01T16:20:28Z",
            "given_name": "Victorian",
            "family_name": "Renaissance",
            "email_address": "[email protected]",
            "address": {
                "address_line_1": "24 Quaker Ridge Rd",
                "locality": "Sherman",
                "administrative_district_level_1": "NY",
                "postal_code": "06784",
                "country": "US"
            },
            "phone_number": "7865645180",
            "preferences": {
                "email_unsubscribed": false
            },
            "creation_source": "THIRD_PARTY",
            "segment_ids": [
                "gv2:K1ERVC9QH53SXE9BYMZ7CWNJHW"
            ],
            "version": 0
        }
    ]
}

anastas10s

(@anastas10s)

2 years, 9 months ago

Hi there @amirk333 👋

I went ahead with investigating the log, and it appears that all messages are with code 200. Meaning OK. Contrary to the previous one shared.

Just to note, as the multiple service disruptions with Square continue, you might want to try with an alternative payment gateway.

If you don’t have a backup gateway, my recommendation would be to add WooPayments.

I hope this is helpful! Please let us know if you have any further questions or concerns.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘An error occurred’ is closed to new replies.