‘An error occurred while processing the form’

  • Resolved premier0

    (@premier0)


    2 years, 9 months ago

    The form keeps in a forever “Submitting… Please wait” loop and it never sends. Then an error message as stated in the title comes up.

    I contacted my hosting provider to see if the PHP extension ctype was enabled and it was, and as well I tried to increase memory limit in php.ini, and nothing worked.

    The form submission gets submitted in the back end of the website when I login, but it does not send the email confirmation anymore as it previously did, or the “sent” confirmation won’t show up, so people think is not being sent, as well we can’t keep going to the back end of the website every second. It was working as of Saturday, the 12th. It stopped working between Sunday and yesterday.

    What could this be? I need help as this form is one of the best ones I’ve seen and I would love to keep using this one instead of having to resort to another.

    Thank you so much!

    • This topic was modified 2 years, 9 months ago by premier0.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    2 years, 9 months ago

    Hi @premier0

    I hope you’re well today!

    I just tried to make a test submission of the form in question on your site and it worked but the ajax request took 5 minutes – which is extremely long and should not be this way.

    The e-mail notification missing may be/quite likely is directly related to that.

    However, the form seems pretty simple and the site loads quite fine too and there’s no reason (in terms of Forminator code) for this to take that much unless:

    a) there is some conflict or custom code on site that’s affecting this
    b) or there is some additional security layer that “slows it down”

    As for “a”:

    Did you check if the same happens if you disable all other plugins temporarily and switch theme to e.g. Twenty Twenty-Three? If you didn’t, could you please test it?

    As for “b”:

    I noticed that the site seems to be hosted with GoDaddy and I’ve actually a bit similar case just today where HTTP responses suggested that some kind of hosting fiewall was involved. Since this is the second time very similar behavior happens on the very same host, I’m wondering if they might have made some security changes – e.g. adding some rules that “analyze” these requests a bit too much, causing them to slow down. Would you try contacting the host and asking their support to check if there were any such changes made and if they can check and confirm if those submission requests are somehow blocked/delayed by some firewall rules?

    Kind regards,
    Adam

    Thread Starter premier0

    (@premier0)

    2 years, 9 months ago

    Hi, thank you for your reply.

    I contacted GoDaddy about the firewall, and that wasn’t it. I also deactivated each plugin individually one by one, and that wasn’t it as well. Then GoDaddy mentioned “it seems the emails are getting blocked from server end”, whatever that meant haha. They opened a ticket to work with the developer team, and after 2-3 days it finally got fixed.

    Just wanted to let you know this was my issue.

    Thank you again for your response.

Viewing 2 replies - 1 through 2 (of 2 total)

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