• I keep getting this particular error “An error occurred while processing the form.

    Please try again” since the forminator upgrade

    Link to screenshot here

    Link to website here whatsappstatusviews.com.ng

Viewing 9 replies - 1 through 9 (of 9 total)
  • Also having this exact same issue. Please try create an account here: https://hist.app/contributor-register

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @ajoscor,

    Could you please share the form export so that we could give a closer look and see what might be causing the issue?

    Please check the following doc on how to export a form:
    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    You can share the export file via Google Drive, Dropbox or any such cloud services in the following reply.

    @shayno90 please do note that even though the error sounds similar it could be due to many factors. If you haven’t created a ticket with us, could you please open a new ticket so that we could give a closer look at your issue individually?

    Please use the following URL to open a new thread:
    https://ww.wp.xz.cn/support/plugin/forminator/#new-topic-0

    Kind Regards,
    Nithin

    Thread Starter Adekiya joscor

    (@ajoscor)

    {“type”:”form”,”data”:{“fields”:[{“id”:”name-1″,”element_id”:”name-1″,”form_id”:”wrapper-1864-7325″,”type”:”name”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-1864-7325″,”field_label”:”Business Name”,”placeholder”:”Your name”,”prefix_label”:”Prefix”,”fname_label”:”First Name”,”fname_placeholder”:”E.g. John”,”mname_label”:”Middle Name”,”mname_placeholder”:”E.g. Smith”,”lname_label”:”Last Name”,”lname_placeholder”:”E.g. Doe”,”prefix”:”true”,”fname”:”true”,”mname”:”true”,”lname”:”true”,”required_message”:”Name is required.”,”prefix_required_message”:”Prefix is required.”,”fname_required_message”:”First Name is required.”,”mname_required_message”:”Middle Name is required.”,”lname_required_message”:”Last Name is required.”,”description”:””,”required”:”1″},{“id”:”checkbox-1″,”element_id”:”checkbox-1″,”form_id”:”wrapper-4461-6225″,”type”:”checkbox”,”options”:[{“label”:”Male”,”value”:”male”,”key”:”7853-7844″},{“label”:”Female”,”value”:”female”,”key”:”6235-7793″}],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-4461-6225″,”value_type”:”checkbox”,”field_label”:”Sex”,”layout”:”vertical”,”options_bulk_editor”:”Male; male; 0 Female; female; 0″,”options_expanded”:””,”enable_images”:””,”required”:”1″,”required_message”:”Are you a male or female”},{“id”:”checkbox-2″,”element_id”:”checkbox-2″,”form_id”:”wrapper-9501-4790″,”type”:”checkbox”,”options”:[{“label”:”Nigeria”,”value”:”Nigeria”,”key”:”6371-1496″},{“label”:”Ghana”,”value”:”Ghana”,”key”:”6898-5685″},{“label”:”Indian”,”value”:”Indian”,”limit”:””,”default”:””,”key”:”1083-3775″},{“label”:”USA”,”value”:”USA”,”limit”:””,”default”:””,”key”:”8280-6552″},{“label”:”Others”,”value”:”Others”,”limit”:””,”default”:””,”key”:”4874-7120″}],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-9501-4790″,”value_type”:”checkbox”,”field_label”:”Country”,”layout”:”vertical”,”options_bulk_editor”:”Nigeria; Nigeria; 0\nGhana; Ghana; 0\nIndian; Indian; 0\nUSA; USA; 0\nOthers; Others; 0″,”description”:”Enter your country “,”required”:”1″},{“id”:”phone-1″,”element_id”:”phone-1″,”form_id”:”wrapper-4459-1359″,”type”:”phone”,”options”:[],”cols”:”12″,”conditions”:[{“element_id”:”checkbox-2″,”rule”:”is”,”value”:”Ghana”},{“element_id”:”checkbox-2″,”rule”:”is”,”value”:”Indian”},{“element_id”:”checkbox-2″,”rule”:”is”,”value”:”USA”},{“element_id”:”checkbox-2″,”rule”:”is”,”value”:”Others”}],”wrapper_id”:”wrapper-4459-1359″,”required”:””,”limit”:”10″,”limit_type”:”characters”,”validation”:”standard”,”field_label”:”Nigerian phone number”,”placeholder”:”For Nigerian users only”,”phone_international_country”:”NG”,”required_message”:”Needed”,”validation_message”:”Phone Number not accepted. Kindly contact support via WhatsApp or Go Premium”,”description”:”Enter your Whatsapp Number only “,”condition_action”:”hide”,”condition_rule”:”any”,”phone_national_country”:”NG”},{“id”:”hidden-1″,”element_id”:”hidden-1″,”form_id”:”wrapper-7722-7211″,”type”:”hidden”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-7722-7211″,”field_label”:””,”default_value”:”user_ip”},{“id”:”phone-2″,”element_id”:”phone-2″,”form_id”:”wrapper-1570-2154″,”type”:”phone”,”options”:[],”cols”:”12″,”conditions”:[{“element_id”:”checkbox-2″,”rule”:”is”,”value”:”Nigeria”}],”wrapper_id”:”wrapper-1570-2154″,”required”:””,”limit”:”10″,”limit_type”:”characters”,”validation”:”international”,”field_label”:”International Numbers”,”placeholder”:”Only enter numbers from foreign countries (Ghana, Indian, and others)”,”description”:”For Nigerian Numbers, use the form above. Only enter numbers from Ghana, India, etc. “,”phone_international_country”:”GH”,”condition_action”:”hide”}],”settings”:{“pagination-header”:”nav”,”paginationData”:{“pagination-header-design”:”show”,”pagination-header”:”nav”},”formName”:”Users submit”,”version”:”1.16.2″,”form-border-style”:”none”,”form-padding”:”custom”,”form-border”:””,”fields-style”:”open”,”validation”:”on_submit”,”form-style”:”default”,”enable-ajax”:”true”,”autoclose”:”true”,”submission-indicator”:”show”,”indicator-label”:”Adding your contact to the file… Please wait..”,”form-type”:”default”,”submission-behaviour”:”behaviour-thankyou”,”thankyou-message”:”<p>Hey! {name-1} .</p>\n<p>Thank you for your submission. Please come back by 9:30 pm to download your compiled VCF.</p>\n<p>You are advised to join our Telegram channel here so as to never miss an update from us.</p>\n<p style=\”text-align: center\”>Make sure you learn How To Merge Duplicate Contacts here.</p>\n<p> </p>\n<p> </p>”,”submitData”:{“custom-submit-text”:”Submit”,”custom-invalid-form-message”:”Error: Your form is not valid, please fix the errors!”,”conditions”:[]},”validation-inline”:”1″,”form-expire”:”no_expire”,”form-padding-top”:”0″,”form-padding-right”:”0″,”form-padding-bottom”:”0″,”form-padding-left”:”0″,”form-border-width”:”0″,”form-border-radius”:”0″,”cform-label-font-family”:”Poppins”,”cform-label-custom-family”:””,”cform-label-font-size”:”17″,”cform-label-font-weight”:”bold”,”cform-title-font-family”:”Roboto”,”cform-title-custom-family”:””,”cform-title-font-size”:”45″,”cform-title-font-weight”:”normal”,”cform-title-text-align”:”left”,”cform-subtitle-font-family”:”Roboto”,”cform-subtitle-custom-font”:””,”cform-subtitle-font-size”:”18″,”cform-subtitle-font-weight”:”normal”,”cform-subtitle-text-align”:”left”,”cform-input-font-family”:”Cabin”,”cform-input-custom-font”:””,”cform-input-font-size”:”16″,”cform-input-font-weight”:”normal”,”cform-radio-font-family”:”Roboto”,”cform-radio-custom-font”:””,”cform-radio-font-size”:”14″,”cform-radio-font-weight”:”normal”,”cform-select-font-family”:”Roboto”,”cform-select-custom-family”:””,”cform-select-font-size”:”16″,”cform-select-font-weight”:”normal”,”cform-multiselect-font-family”:”Roboto”,”cform-multiselect-custom-font”:””,”cform-multiselect-font-size”:”16″,”cform-multiselect-font-weight”:”normal”,”cform-dropdown-font-family”:”Roboto”,”cform-dropdown-custom-font”:””,”cform-dropdown-font-size”:”16″,”cform-dropdown-font-weight”:”normal”,”cform-calendar-font-family”:”Roboto”,”cform-calendar-custom-font”:””,”cform-calendar-font-size”:”13″,”cform-calendar-font-weight”:”normal”,”cform-button-font-family”:”Poppins”,”cform-button-custom-font”:””,”cform-button-font-size”:”14″,”cform-button-font-weight”:”500″,”cform-timeline-font-family”:”Roboto”,”cform-timeline-custom-font”:””,”cform-timeline-font-size”:”12″,”cform-timeline-font-weight”:”normal”,”cform-pagination-font-family”:””,”cform-pagination-custom-font”:””,”cform-pagination-font-size”:”16″,”cform-pagination-font-weight”:”normal”,”payment_require_ssl”:””,”submission-file”:”delete”,”form_name”:”users-submit”,”form_status”:”publish”,”autoclose-time”:”90″,”form-font-family”:”custom”,”cform-response-font-family”:”Cabin”,”cform-description-font-family”:”Poppins”,”cform-color-settings”:”true”,”akismet-protection”:”0″,”use-autofill”:””,”store_submissions”:”1″,”use_ajax_load”:””,”use_donotcachepage”:””},”client_id”:null,”integration_conditions”:[],”behaviors”:[{“slug”:”behavior-1234-4567″,”label”:””,”autoclose-time”:”90″,”autoclose”:”true”,”newtab”:”sametab”,”thankyou-message”:”<p style=\”text-align: center\”>Hey! {name-1} WSV .</p>\n<p style=\”text-align: center\”>Thank you for your submission. Please come back by 9:30 pm to download your compiled VCF.</p>\n<p>Make sure you check out list of fishy accounts you shouldn’t trade with on WSV here</p>\n<p>You are advised to join our Telegram channel here so as to never miss an update from us.</p>\n<p>Everyday submission is needed for the views to work. Only download VCF for the date that you submitted your contact. That means if you submitted your contact today, download today’s VCF file and repeat the step tommorow.  </p>\n<p style=\”text-align: center\”>You are advised to join our Telegram channel here so as to never miss an update from us.</p>\n<p style=\”text-align: center\”>Make sure you learn How To Merge Duplicate Contacts here.</p>\n<p style=\”text-align: center\”> </p>\n<p style=\”text-align: center\”>GO PREMIUM BELOW TO REMOVE THE WSV SUFFIX</p>\n<p style=\”text-align: center\”> </p>”,”email-thankyou-message”:””,”manual-thankyou-message”:””,”submission-behaviour”:”behaviour-thankyou”,”redirect-url”:”https://whatsappstatusviews.com.ng/down&#8221;}],”notifications”:[{“slug”:”notification-1234-4567″,”label”:”Admin Email”,”email-recipients”:”default”,”recipients”:”[email protected]”,”email-subject”:”New Form Entry #{submission_id} for {form_name}”,”email-editor”:”You have a new website form submission: <br /> {all_fields} <br />—<br /> This message was sent from {site_url}.”,”email-attachment”:”true”,”conditions”:[]}]},”status”:”publish”,”version”:”1.16.2″}

    That’s the export.. The error is in all of my forms.. You can equally download the export here

    I imported the form to another site and it works perfectly but dose not work on my blog even at the preview stage

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @ajoscor,

    Thanks for sharing the form export, however, I’m afraid I cannot replicate the issue when tested in my system.

    Since you have confirmed it works on another site, I’m afraid this sounds more like a conflict.

    Is it possible to share the page URL where you have tho form? Could you please check whether running a conflict test helps in ruling out what might be causing it?

    Please check this flow chart on how to run a conflict test:
    https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Please do let us know how a conflict test goes so that we could check further if needed.

    Looking forward to your response.

    Kind Regards,
    Nithin

    Thread Starter Adekiya joscor

    (@ajoscor)

    I tried it and it’s still not working.. It was working until the forminator upgrade.what could be wrong.. I tried resetting and it not working..

    I have uninstalled and my plug-in, still not working.

    What’s wrong???

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @ajoscor

    I hope you are doing well.

    Could you please enable the debug mode https://wpmudev.com/blog/debugging-wordpress-how-to-use-wp_debug/ and then replicate the issue again, same problem is going to happen but this time checks the wp-content folder for a debug.log file, download it, upload to Google Drive and share the link on ticket reply?

    Let us know the result you got.
    Best Regards
    Patrick Freitas

    Thread Starter Adekiya joscor

    (@ajoscor)

    I have exported the debug.log

    This is a link to it

    Thanks and I await a positive feedback.. Can’t wait to get my forminator working perfectly again

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @ajoscor

    I hope you are doing well.

    Thank you for the log, I am afraid I don’t see any fatal error but I see some warnings, are you using PHP 8.1?

    If so, can you switch to PHP 8.0 and see if makes any difference?

    I tested your form on PHP 8.1 but worked, in case you are using an older version than the 8.1,

    Could you please send me an email to [email protected] using this template:

    Subject: "Attn: Patrick Freitas"
    
    Message: https://ww.wp.xz.cn/support/topic/an-error-occurred-while-processing-the-form-please-try-again-3

    Best Regards
    Patrick Freitas

    Thread Starter Adekiya joscor

    (@ajoscor)

    I downloaded the php to 7.0 and it works now.. Thanks..

Viewing 9 replies - 1 through 9 (of 9 total)

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