An error occurred while processing your order

  • Resolved dmitrydzh

    (@dmitrydzh)


    10 months, 1 week ago

    An error occurred while processing your order. Check if there are any additional fees in the selected payment method and review your order history before placing an order again.

    Hello! This error occurs when placing an order. I choose the payment method for Woocommerce delivery. PHP has been updated, the Woo plugin has been updated. In the error code, the fatal error refers to the mail Argument #1 must be of type array, null given in /var/www/www-root/data/www/geoatika.ru/wp-content/plugins/woocommerce/packages/email-editor/src/Engine/class-theme-controller.php:304 CONTEXT: {“error”:{“type”:1,”file”:”/var/www/www-root/data/www/geoatika.ru/wp-content/plugins/woocommerce/packages/email-editor/src/Engine/class-theme-controller.php”,”line”:304},”remote-logging”:true,”backtrace”:[“”,”#0 /var/www/www-root/data/www/geoatika.ru/wp-content/plugins/woocommerce/packages/email-editor/src/Engine/class-theme-controller.php(304): array_merge(NULL, Array)”,”#1 /var/www/www-root/data/www/geoatika.ru/wp-content/plugins/woocommerce/packages/email-editor/src/Engine/class-settings-controller.php(198): Automattic\WooCommerce\EmailEditor\Engine\Theme_Controller->translate_slug_to_color(‘white’)”,”#2 /var/www/www-root/data/www/geoatika.ru/wp-content/plugins/woocommerce/packages/email-editor/src/Integrations/Core/Renderer/Blocks/class-group.php(67): Automattic\WooCommerce\EmailEditor\Engine\Settings_Controller->translate_slug_to_color(‘white’)”,”#3 /var/www/www-root/data/www/geoatika.ru/wp-content/plugins/woocommerce/packages/email-editor/src/Integrations/Core/Renderer/Blocks/class-group.php(38):

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Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter dmitrydzh

    (@dmitrydzh)

    10 months, 1 week ago

    Disabling these functions helps to solve the problem: Block editor of emails (alpha version), Mailing list improvements

    Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    10 months, 1 week ago

    Hi @dmitrydzh,

    I understand how frustrating it must have been to run into a fatal error during checkout, especially when customers are ready to place an order. It’s great that you identified disabling the Email Block Editor (alpha version) and Mailing List Improvements features as a temporary fix — that’s a helpful discovery.

    Since you recently updated both PHP and WooCommerce, it’s possible that a theme or another plugin may be conflicting with the updated email editor components. To confirm that, I recommend running a quick conflict test:

    1. Temporarily switch to a default theme like Storefront or Twenty Twenty-Four.
    2. Disable all other plugins except WooCommerce.
    3. Re-enable your plugins one at a time while testing the checkout to see when the error returns.

    You can find a guide to help with this here: https://woocommerce.com/document/how-to-test-for-conflicts/

    Let us know what you find from the test, and we’ll be happy to help you move forward from there!

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    9 months, 2 weeks ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    We’d love your feedback – please leave us a review: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/

Viewing 3 replies - 1 through 3 (of 3 total)

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