An error of type E_ERROR

  • Resolved wevem

    (@wevem)


    5 years, 9 months ago

    I keep receiving this error and in order to get the website back to loading i have to disable AntiSpam by cleantalk can anyone help please.

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Anti-Spam by CleanTalk.

    First, visit your website (https://redacteddomain.com/) and check for any visible issues. Next, visit the page where the error was caught (https://redacteddomain.com/wp-login.php?redirect_to=https%3A%2F%2Fpinnaclesecure.com%2Fwp-admin%2Fadmin.php%3Fpage%3Dmiwoftp%26option%3Dcom_miwoftp%26action%3Ddownload%26dir%3D%2F%26item%3Dwp-config.php%26order%3Dname%26srt%3Dyes&reauth=1) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://redacteddomain.com/wp-login.php?action=enter_recovery_mode&rm_token=redactedkeystringhere

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.5
    Current theme: Ranbron (version 1.8)
    Current plugin: Anti-Spam by CleanTalk (version 5.144)
    PHP version 7.2.33

    Error Details
    =============
    An error of type E_ERROR was caused in line 93 of the file /home/redacted/public_html/redactedwebfolder/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/ApbctWP/Firewall/AntiCrawler.php. Error message: Uncaught Error: Call to undefined method Cleantalk\Common\Helper::time__get_interval_start() in /home/redacted/public_html/redactedwebfolder/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/ApbctWP/Firewall/AntiCrawler.php:93
    Stack trace:
    #0 /home/redacted/public_html/redactedwebfolder/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/ApbctWP/Firewall/AntiCrawler.php(78): Cleantalk\ApbctWP\Firewall\AntiCrawler->update_ac_log()
    #1 /home/redacted/public_html/redactedwebfolder/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/Common/Firewall.php(108): Cleantalk\ApbctWP\Firewall\AntiCrawler->check()
    #2 /home/redacted/public_html/redactedwebfolder/wp-content/plugins/cleantalk-spam-protect/cleantalk.php(656): Cleantalk\Common\Firewall->run()
    #3 /home/redacted/public_html/redactedwebfolder/wp-content/plugins/cleantalk-spam-protect/cleantalk.php(247): apbct_sfw__check()
    #4 /home/redacted/public_html/redactedwebfolder/wp-settings.php(377): include_once(‘/home/techn46/p…’)
    #5 /home/redacted/public_html/redactedwebfolder/wp-co

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    5 years, 9 months ago

    Hello,

    It seems that Anti-Crawler option causes some issues. Could you try to disable Anti-Crawler here: WordPress Dashboard -> Settings -> Antispam by Cleantalk

    You can also try to uninstall the plugin with the “Complete deactivation” option enabled and then install it again.

    1. Enter to the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings)

    2. Check the last settings “Complete deactivation” and save changes.

    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.

    4. Then delete it.

    5. Install the plugin from the WordPress catalog.

    Thread Starter wevem

    (@wevem)

    5 years, 9 months ago

    Thank you for the response, I will try these suggestions and report back in a few.

    SergeM

    (@serge00)

    5 years, 9 months ago

    No problem!

    Write back anytime.

    Plugin Author alexandergull

    (@alexandergull)

    5 years, 9 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter wevem

    (@wevem)

    5 years, 9 months ago

    I’m sorry due to covid stuff, delays happened. I have however completed all steps requested with no success. It is still broken as stated above.

    This has been frustrating given the premium nature of the plugin.

    Thank you for any help

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 years, 9 months ago

    Hello,

    We need more specific details to solve this. Could you contact us by [email protected] or by our private Ticket system:

    htps://cleantalk.org/my/support/open

Viewing 6 replies - 1 through 6 (of 6 total)

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