An unknown error has occurred.

  • Resolved LeoRaphael

    (@leoraphael)


    6 years, 1 month ago

    Nice to meet you.

    I updated the plugin and tried to connect because I was prompted to reconnect.

    It seems that the connection with Instagram has been made, but when returning to the plug-in screen, the message “Instagram Connection Error — An unknown error has occurred.” Is displayed and no operation is possible.

    You are successfully authenticated on Instagram.

    I tried deleting the authentication and trying to reconnect, but the above error message is displayed and the plug-in cannot be used.

    Please let me know if you have any solution.

    https://www.e-dialogue.net/00.jpg

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Iain Poulson

    (@polevaultweb)

    6 years, 1 month ago

    hey @leoraphael nice to meet you too.

    Sorry you are having issues. Can you try again please and let me know if you still get the error?

    Thread Starter LeoRaphael

    (@leoraphael)

    6 years, 1 month ago

    @polevaultweb

    Thank you for your reply.

    I’ve tried stopping the plugin, removing Instagram certification, and getting errors.

    Previously, I had confirmed that an authentication error would occur if the language was not unified to English, so both WordPress and Instagram tried to unify the language to English and tried to reconnect, but an error occurred You.

    It seems that the authentication is successful in Instagram, but something seems to be happening when returning to the plugin screen.

    We will keep trying to connect, but we would be grateful if you could let us know if there is any solution.

    Plugin Author Iain Poulson

    (@polevaultweb)

    6 years, 1 month ago

    @leoraphael can you send me a message via info at intagrate dot io so I can investigate further please

    • This reply was modified 6 years, 1 month ago by Iain Poulson.
    • This reply was modified 6 years, 1 month ago by Iain Poulson.
    Thread Starter LeoRaphael

    (@leoraphael)

    6 years, 1 month ago

    @polevaultweb

    I tried to contact from intagrate dot io, but could not do it because there is no License Key.

    Is there any other way to contact us?

    Plugin Author Iain Poulson

    (@polevaultweb)

    6 years, 1 month ago

    Sorry I realised that after posting 🤦🏻‍♂️

    I’ve updated the message with an email address. info at intagrate dot io

    Thread Starter LeoRaphael

    (@leoraphael)

    6 years, 1 month ago

    @polevaultweb

    I sent you an email.

    Thread Starter LeoRaphael

    (@leoraphael)

    6 years ago

    @polevaultweb

    Good evening.

    An unknown error has occurred.

    We will report the cause of the above error because the plug-in called AMP WP, which had a problem with updating other plug-ins before, was stopped and authenticated, and the connection was successful.

    AMP WP – Google AMP For WordPress
    https://ww.wp.xz.cn/plugins/amp-wp/

    I don’t think it’s a bad thing, but I feel that many issues can be solved by stopping this plugin.

    Thank you for working together to solve the problem.

    Plugin Author Iain Poulson

    (@polevaultweb)

    6 years ago

    🙌

Viewing 8 replies - 1 through 8 (of 8 total)

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