Hi @eng0el,
Thank you for reaching out to us.
There are chances of the error to occur if there are any issues in the CSV data and when an internal error occurs on the site due to a fatal error or execution timeout. To check this issue further can you please share the below-mentioned data with us?
1. Importing CSV file
2. Import log file
3. System status report
You can share those data by uploading it to Google Drive or WeTransfer or any similar service and sharing the link.
Thread Starter
eng0el
(@eng0el)
I don’t have a log file
This is the status report file https://we.tl/t-0GO9eck56o
And it’s for a client btw
Thank you for your help
Thread Starter
eng0el
(@eng0el)
Hey, I haven’t heard from you.
Is there any solution to my problem?
@webtoffee
Thread Starter
eng0el
(@eng0el)
@webtoffee
I have exported the .csv file from the export feature to test and I have only changed the price for one product while leaving the other fields as they were from the export of the plugin.
However, when I import, I get this same error : “Unknown error has occured! Refer to our troubleshooting guide for assistance.”
Hi @eng0el,
Can you please share your fatal error log and the importing CSV file via support so that we can check it?
Thread Starter
eng0el
(@eng0el)
I don’t have any fatal error logs for today since I have tried it now.
By the way, I am using the free version, does it matter?
Please if you can help me asap.
@webtoffee
Thread Starter
eng0el
(@eng0el)
Moreover, I have used the sample .csv file you have upload it and also an error occured.
@webtoffee
Hi @eng0el,
Can you please reach us via support and share your site health info(Tools>Site health>Infor)?
