Hello joncon62,
Greetings. Hope you are doing well.
We are sorry to hear about the issue you are facing with. To help us get to the bottom of it quickly, could you confirm which version of the BetterDocs plugin you’re currently using? We’ve tested with the latest version of the BetterDocs plugin version 4.3.7 on our end, and found that the BetterDocs settings and admin pages of BetterDocs are visible properly. Also, no errors are generated.
Please check this screen record for reference: https://d.pr/v/bzp5CI
In the meantime, we recommend trying a clean reinstallation: simply uninstall, delete, and reinstall the latest version of the BetterDocs plugin. This often resolves if there is any issue with the installed version.
Please let us know how it goes. We’re here to help!
Thank you!
I am running version 4.3.7 and the error just showed up again overnight. The error box disappears quite quickly while inspecting it so is difficult to track down. I have reinstalled the plugin and I’ll let you know how it goes.
Hello joncon62,
Thank you so much for getting back to us and, for the update. I am so glad to know that your issue is resolved now. I hope you will not face such an issue again after reinstalling it.
Please let us know the update after check on your end.
Thank you so much .
The issue is not resolved, I got 3 warning messages this morning but nothing in the error log. Do you have a debug log I could enable? I have double checked and you are the only plugin using toastify.
Hello @joncon62,
Sorry for the inconvenience. We’ll need to check this with our development team. Could you please reach out to us here? This will allow us to investigate the issue further and help get everything working smoothly.
Looking forward to hearing from you.
Thank you.
Hello @joncon62 ,
Just checking in to see if you were able to reach out to us through our support page as suggested earlier.
If you’ve already contacted our team, please let us know so we can prioritize the investigation and get back to you with an update. In case you haven’t had the chance yet, we kindly request you to do so, as it will allow us to look into the issue more thoroughly.
Looking forward to your response.
Thank you.
I haven’t contacted your support team yet as the error hasn’t shown up over the last week. Maybe re-installing did fix it. I will mark this as closed, but if it shows up again I’ll contact your support.
