An unknown error occurred.

  • Resolved whiteheart

    (@whiteheart)


    4 years, 7 months ago

    Hello,
    I have setup everything as the directions have given me and authorized my domain and verified my cname records and everything. I am not getting any emails to work on my website. When I click the resend confirmation email the “An unknown error occurred.” message happens.
    Please help me!! My site is stuck if I cannot get the emails to work ASAP.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • bernardnys

    (@bernardnys)

    4 years, 7 months ago

    @whiteheart , hello, I have a similar problem. ‘Unknown error’ is what is shown in the front end but what do you see in the logging?
    What do you see when you go to MailPoet > Help > System status > Cron > Last seen error?

    Thread Starter whiteheart

    (@whiteheart)

    4 years, 7 months ago

    The chron area both things say connection successful and the last seen error says none.

    Plugin Author Bruna a11n

    (@bruberries)

    4 years, 7 months ago

    Hi @whiteheart,

    “An unknown error occurred.”

    This error means the sending method you’re using is not working.

    I’ve checked your account and I see the MailPoet Sending Service is currently paused for your account, so I will follow up with you via email about this issue, okay?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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