An unknown error occurred – no log

  • Resolved RGB Soluzioni Web

    (@rgbsoluzioni)


    6 years, 6 months ago

    Hello.
    We need to export every product data with their related custom field (and they are a lot!).
    The problem is that if we choose “add all” and then we try to export we get che error “an unknown error occurred”. But it seems to don’t even try to do that, because we get the error after about half second.

    The website is in our own VPS and we have a full access to our machine, we use a LAMP server with php-fpm 7.3. We checked in both apache error log and wordpress error log, but we didn’t found any related error.
    Even if we do “tail -f filename.log” and we get the error in realtime, nothing is displayed.

    Waiting for your reply.
    Thank you in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP All Import

    (@wpallimport)

    6 years, 6 months ago

    Hi @rgbsoluzioni

    The problem is that if we choose “add all” and then we try to export we get che error “an unknown error occurred”.

    First, please make sure you’re using the latest version of WP All Export. If you already are, please try using this script to log the error: https://github.com/mbissett/error-revealer. Let me know what you find.

    Thread Starter RGB Soluzioni Web

    (@rgbsoluzioni)

    6 years, 6 months ago

    Hello and thank you for the reply.

    We get 2 errors with wp all export and woocommerce:

    [12-Dec-2019 18:53:02 UTC] Backtrace from notice "Trying to get property of non-object"In /var/www/html/ourwebsiteurl.com/wp-content/plugins/wp-all-export/libraries/XmlExportCpt.php [line 200]/var/www/html/ourwebsiteurl.com/wp-content/plugins/wp-all-export/libraries/XmlExportCpt.php 200 calling process_error() | /var/www/html/ourwebsiteurl.com/wp-content/plugins/wp-all-export/libraries/XmlCsvExport.php 89 calling prepare_data() | /var/www/html/ourwebsiteurl.com/wp-content/plugins/wp-all-export/actions/wp_ajax_wpae_preview.php 379 calling export_csv() | /var/www/html/ourwebsiteurl.com/wp-includes/class-wp-hook.php 286 calling pmxe_wp_ajax_wpae_preview() | /var/www/html/ourwebsiteurl.com/wp-includes/class-wp-hook.php 310 calling apply_filters() | /var/www/html/ourwebsiteurl.com/wp-includes/plugin.php 465 calling do_action() | /var/www/html/ourwebsiteurl.com/wp-admin/admin-ajax.php 167 calling do_action()
[12-Dec-2019 18:53:02 UTC] Backtrace from Exception "Invalid product."In /var/www/html/ourwebsiteurl.com/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-data-store-cpt.php [line 163]/var/www/html/ourwebsiteurl.com/wp-content/plugins/woocommerce/includes/class-wc-data-store.php 159 calling read() | /var/www/html/ourwebsiteurl.com/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-product.php 135 calling read() | /var/www/html/ourwebsiteurl.com/wp-content/plugins/wp-all-export/libraries/XmlExportWooCommerce.php 774 calling __construct() | /var/www/html/ourwebsiteurl.com/wp-content/plugins/wp-all-export/libraries/XmlExportWooCommerce.php 803 calling prepare_export_data() | /var/www/html/ourwebsiteurl.com/wp-content/plugins/wp-all-export/libraries/XmlExportCpt.php 360 calling export_csv() | /var/www/html/ourwebsiteurl.com/wp-content/plugins/wp-all-export/libraries/XmlCsvExport.php 89 calling prepare_data() | /var/www/html/ourwebsiteurl.com/wp-content/plugins/wp-all-export/actions/wp_ajax_wpae_preview.php 379 calling export_csv() | /var/www/html/ourwebsiteurl.com/wp-includes/class-wp-hook.php 286 calling pmxe_wp_ajax_wpae_preview() | /var/www/html/ourwebsiteurl.com/wp-includes/class-wp-hook.php 310 calling apply_filters() | /var/www/html/ourwebsiteurl.com/wp-includes/plugin.php 465 calling do_action() | /var/www/html/ourwebsiteurl.com/wp-admin/admin-ajax.php 167 calling do_action()
    Plugin Author WP All Import

    (@wpallimport)

    6 years, 5 months ago

    Hey @rgbsoluzioni

    It looks like there might be a corrupt product in your database. Can you please open a ticket at http://www.wpallimport.com/support/ with these details and include a link to this thread for reference?

Viewing 3 replies - 1 through 3 (of 3 total)

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