• Resolved jmcox99

    (@jmcox99)


    I’m getting the message Analytics Data not yet available. Please check back later. It’s been 3 days since I’ve connected site kit. Any help would be greatly appreciated. I’ve included my site health report below.

    
    ### wp-core ###
    
    version: 5.7.2
    site_language: en_US
    user_language: en_US
    timezone: America/Chicago
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 1
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 124
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/btpadmin/public_html
    wordpress_size: 49.21 MB (51600024 bytes)
    uploads_path: /home/btpadmin/public_html/wp-content/uploads
    uploads_size: 459.36 MB (481678114 bytes)
    themes_path: /home/btpadmin/public_html/wp-content/themes
    themes_size: 39.03 MB (40922789 bytes)
    plugins_path: /home/btpadmin/public_html/wp-content/plugins
    plugins_size: 134.21 MB (140727522 bytes)
    database_size: 22.81 MB (23920640 bytes)
    total_size: 704.62 MB (738849089 bytes)
    
    ### wp-dropins (1) ###
    
    maintenance.php: true
    
    ### wp-active-theme ###
    
    name: Divi (Divi)
    version: 4.9.7
    author: Elegant Themes
    author_website: http://www.elegantthemes.com
    parent_theme: none
    theme_features: core-block-patterns, post-thumbnails, custom-background, automatic-feed-links, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, editor-style, widgets
    theme_path: /home/btpadmin/public_html/wp-content/themes/Divi
    auto_update: Disabled
    
    ### wp-themes-inactive (1) ###
    
    Twenty Twenty-One: version: 1.3, author: the WordPress team, Auto-updates disabled
    
    ### wp-plugins-active (24) ###
    
    Akismet Anti-Spam: version: 4.1.10, author: Automattic, Auto-updates disabled
    AyeCode Connect: version: 1.2.5, author: AyeCode, Auto-updates disabled
    Bloom: version: 1.3.12, author: Elegant Themes, Auto-updates disabled
    Code Snippets: version: 2.14.1, author: Code Snippets Pro, Auto-updates disabled
    Comment Link Remove: version: 2.1.6, author: QuantumCloud, Auto-updates disabled
    GeoDirectory: version: 2.1.0.17, author: AyeCode Ltd, Auto-updates disabled
    GeoDirectory Advanced Search Filters: version: 2.1.0.7, author: AyeCode Ltd, Auto-updates disabled
    GeoDirectory Google Analytics: version: 2.1.0.1, author: AyeCode Ltd, Auto-updates disabled
    GeoDirectory Location Manager: version: 2.1.0.12, author: AyeCode Ltd, Auto-updates disabled
    GeoDirectory Pricing Manager: version: 2.6.0.10, author: AyeCode Ltd, Auto-updates disabled
    GeoDirectory Review Rating Manager: version: 2.1.0.5, author: AyeCode Ltd, Auto-updates disabled
    GetPaid: version: 2.4.0, author: AyeCode Ltd, Auto-updates disabled
    GetPaid Square Payments: version: 2.0.1, author: AyeCode Ltd, Auto-updates disabled
    Ninja Forms: version: 3.5.7, author: Saturday Drive, Auto-updates disabled
    Site Kit by Google: version: 1.35.0, author: Google, Auto-updates disabled
    UsersWP: version: 1.2.2.20, author: AyeCode Ltd, Auto-updates disabled
    WooCommerce: version: 5.4.1, author: Automattic, Auto-updates disabled
    WooCommerce Authorize.Net Gateway: version: 3.6.1, author: SkyVerge, Auto-updates disabled
    WooCommerce Payments: version: 2.6.1, author: Automattic, Auto-updates disabled
    WooCommerce Shipping & Tax: version: 1.25.15, author: WooCommerce, Auto-updates disabled
    WooCommerce Square: version: 2.5.1, author: WooCommerce, Auto-updates disabled
    WP Cerber Security, Anti-spam & Malware Scan: version: 8.8.5, author: Cerber Tech Inc., Auto-updates disabled
    WP Easy Updates: version: 1.1.18, author: AyeCode Ltd, Auto-updates disabled
    WP Mail Logging: version: 1.9.8, author: Wysija, Auto-updates disabled
    
    ### wp-plugins-inactive (3) ###
    
    Classic Editor: version: 1.6, author: WordPress Contributors, Auto-updates disabled
    GeoDirectory Social Importer: version: 2.1.0.3, author: AyeCode Ltd, Auto-updates disabled
    Multiple Admin Email Addresses: version: 1.1.2, author: Nimrod Cohen, Auto-updates disabled
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    file_uploads: File uploads is turned off
    post_max_size: 32M
    upload_max_filesize: 64M
    max_effective_size: 32 MB
    max_file_uploads: 20
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.25
    
    ### wp-server ###
    
    server_architecture: Linux 3.10.0-1160.25.1.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.3.28 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 300
    memory_limit: 512M
    max_input_time: 60
    upload_max_filesize: 64M
    php_post_max_size: 32M
    curl_version: 7.77.0 OpenSSL/1.1.1k
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: false
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.7.34
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/btpadmin/public_html/wp-content
    WP_PLUGIN_DIR: /home/btpadmin/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    ### google-site-kit ###
    
    version: 1.35.0
    php_version: 7.3.28
    wp_version: 5.7.2
    reference_url: https://blacktaxprofessionals.com
    amp_mode: no
    site_status: connected-site
    user_status: authenticated
    connected_user_count: 1
    active_modules: site-verification, search-console, analytics, pagespeed-insights
    required_scopes: 
    	openid: ✅
    	https://www.googleapis.com/auth/userinfo.profile: ✅
    	https://www.googleapis.com/auth/userinfo.email: ✅
    	https://www.googleapis.com/auth/siteverification: ✅
    	https://www.googleapis.com/auth/webmasters: ✅
    	https://www.googleapis.com/auth/analytics.readonly: ✅
    capabilities: 
    	googlesitekit_authenticate: ✅
    	googlesitekit_setup: ✅
    	googlesitekit_view_posts_insights: ✅
    	googlesitekit_view_dashboard: ✅
    	googlesitekit_view_module_details: ✅
    	googlesitekit_manage_options: ✅
    enabled_features: 
    	ga4setup: ⭕
    	helpVisibility: ✅
    	ideaHubModule: ⭕
    	serviceSetupV2: ⭕
    	storeErrorNotifications: ⭕
    	userFeedback: ⭕
    	userInput: ⭕
    	widgets.dashboard: ✅
    	widgets.pageDashboard: ✅
    	widgets.moduleScreens: ⭕
    search_console_property: https://blacktaxprofessionals.com/
    analytics_account_id: 2005•••••
    analytics_property_id: UA-2005•••••••
    analytics_profile_id: 2460•••••
    analytics_use_snippet: yes
    
    

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out and also sharing your Site Health information. From checking the details contained and from reviewing your Analytics tag at https://tagassistant.google.com/ all is working as expected with regards implementation.

    So we can troubleshoot any possible causes of a possible dashboard related issue within Site Kit for your site can you share whether you can see any traffic for this site when checking your real time report at analytics.google.com?

    Thread Starter jmcox99

    (@jmcox99)

    Real time report shows 0 active users but i can see the page views over the last 7 days along with details pertaining to which URLs. The fact that that data isn’t showing on the site kit dashboard was what indicated an issue to me, since I saw the data on the actual analytics.google.com dashboard.

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for the update. If you’re real time report is showing 0 active users that may be as a result of Site Kit’s default configuration to not count logged in users. Can you check once more while visiting your site from a browser incognito window or while not logged in?

    If you can see page views over the last 7 days this is of interest as you referenced. Can you follow the steps below and inform me if you can then see data?

    1. Login to your site from a Chrome browser incognito window
    2. Install and activate the Health Check & Troubleshooting plugin.
    3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
    4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
    5. Check your Site Kit Analytics dashboard once more

    You can exit troubleshooting mode afterwards.

    Thread Starter jmcox99

    (@jmcox99)

    It seems to be working now. Thanks!

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for providing an update. If your Analytics data is appearing while in troubleshooting mode this suggests a plugin or possibly a theme configuration or function conflict.

    When you exit troubleshooting mode so all your plugins become active once more do the Analytics dashboards remain populated?

    @jmcox99 just checking-in to confirm were you able to locate the plugin/theme which is restricting Analytics module to populate stats?

    Best Regards,

    @jmcox99 As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Analytics Data not yet available’ is closed to new replies.