Analytics Data not yet available

Resolved

(@jmcox99)

I’m getting the message Analytics Data not yet available. Please check back later. It’s been 3 days since I’ve connected site kit. Any help would be greatly appreciated. I’ve included my site health report below.


### wp-core ###

version: 5.7.2
site_language: en_US
user_language: en_US
timezone: America/Chicago
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 124
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/btpadmin/public_html
wordpress_size: 49.21 MB (51600024 bytes)
uploads_path: /home/btpadmin/public_html/wp-content/uploads
uploads_size: 459.36 MB (481678114 bytes)
themes_path: /home/btpadmin/public_html/wp-content/themes
themes_size: 39.03 MB (40922789 bytes)
plugins_path: /home/btpadmin/public_html/wp-content/plugins
plugins_size: 134.21 MB (140727522 bytes)
database_size: 22.81 MB (23920640 bytes)
total_size: 704.62 MB (738849089 bytes)

### wp-dropins (1) ###

maintenance.php: true

### wp-active-theme ###

name: Divi (Divi)
version: 4.9.7
author: Elegant Themes
author_website: http://www.elegantthemes.com
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, custom-background, automatic-feed-links, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, editor-style, widgets
theme_path: /home/btpadmin/public_html/wp-content/themes/Divi
auto_update: Disabled

### wp-themes-inactive (1) ###

Twenty Twenty-One: version: 1.3, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (24) ###

Akismet Anti-Spam: version: 4.1.10, author: Automattic, Auto-updates disabled
AyeCode Connect: version: 1.2.5, author: AyeCode, Auto-updates disabled
Bloom: version: 1.3.12, author: Elegant Themes, Auto-updates disabled
Code Snippets: version: 2.14.1, author: Code Snippets Pro, Auto-updates disabled
Comment Link Remove: version: 2.1.6, author: QuantumCloud, Auto-updates disabled
GeoDirectory: version: 2.1.0.17, author: AyeCode Ltd, Auto-updates disabled
GeoDirectory Advanced Search Filters: version: 2.1.0.7, author: AyeCode Ltd, Auto-updates disabled
GeoDirectory Google Analytics: version: 2.1.0.1, author: AyeCode Ltd, Auto-updates disabled
GeoDirectory Location Manager: version: 2.1.0.12, author: AyeCode Ltd, Auto-updates disabled
GeoDirectory Pricing Manager: version: 2.6.0.10, author: AyeCode Ltd, Auto-updates disabled
GeoDirectory Review Rating Manager: version: 2.1.0.5, author: AyeCode Ltd, Auto-updates disabled
GetPaid: version: 2.4.0, author: AyeCode Ltd, Auto-updates disabled
GetPaid Square Payments: version: 2.0.1, author: AyeCode Ltd, Auto-updates disabled
Ninja Forms: version: 3.5.7, author: Saturday Drive, Auto-updates disabled
Site Kit by Google: version: 1.35.0, author: Google, Auto-updates disabled
UsersWP: version: 1.2.2.20, author: AyeCode Ltd, Auto-updates disabled
WooCommerce: version: 5.4.1, author: Automattic, Auto-updates disabled
WooCommerce Authorize.Net Gateway: version: 3.6.1, author: SkyVerge, Auto-updates disabled
WooCommerce Payments: version: 2.6.1, author: Automattic, Auto-updates disabled
WooCommerce Shipping & Tax: version: 1.25.15, author: WooCommerce, Auto-updates disabled
WooCommerce Square: version: 2.5.1, author: WooCommerce, Auto-updates disabled
WP Cerber Security, Anti-spam & Malware Scan: version: 8.8.5, author: Cerber Tech Inc., Auto-updates disabled
WP Easy Updates: version: 1.1.18, author: AyeCode Ltd, Auto-updates disabled
WP Mail Logging: version: 1.9.8, author: Wysija, Auto-updates disabled

### wp-plugins-inactive (3) ###

Classic Editor: version: 1.6, author: WordPress Contributors, Auto-updates disabled
GeoDirectory Social Importer: version: 2.1.0.3, author: AyeCode Ltd, Auto-updates disabled
Multiple Admin Email Addresses: version: 1.1.2, author: Nimrod Cohen, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 32M
upload_max_filesize: 64M
max_effective_size: 32 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-1160.25.1.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.3.28 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 300
memory_limit: 512M
max_input_time: 60
upload_max_filesize: 64M
php_post_max_size: 32M
curl_version: 7.77.0 OpenSSL/1.1.1k
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 5.7.34
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/btpadmin/public_html/wp-content
WP_PLUGIN_DIR: /home/btpadmin/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### google-site-kit ###

version: 1.35.0
php_version: 7.3.28
wp_version: 5.7.2
reference_url: https://blacktaxprofessionals.com
amp_mode: no
site_status: connected-site
user_status: authenticated
connected_user_count: 1
active_modules: site-verification, search-console, analytics, pagespeed-insights
required_scopes: 
	openid: ✅
	https://www.googleapis.com/auth/userinfo.profile: ✅
	https://www.googleapis.com/auth/userinfo.email: ✅
	https://www.googleapis.com/auth/siteverification: ✅
	https://www.googleapis.com/auth/webmasters: ✅
	https://www.googleapis.com/auth/analytics.readonly: ✅
capabilities: 
	googlesitekit_authenticate: ✅
	googlesitekit_setup: ✅
	googlesitekit_view_posts_insights: ✅
	googlesitekit_view_dashboard: ✅
	googlesitekit_view_module_details: ✅
	googlesitekit_manage_options: ✅
enabled_features: 
	ga4setup: ⭕
	helpVisibility: ✅
	ideaHubModule: ⭕
	serviceSetupV2: ⭕
	storeErrorNotifications: ⭕
	userFeedback: ⭕
	userInput: ⭕
	widgets.dashboard: ✅
	widgets.pageDashboard: ✅
	widgets.moduleScreens: ⭕
search_console_property: https://blacktaxprofessionals.com/
analytics_account_id: 2005•••••
analytics_property_id: UA-2005•••••••
analytics_profile_id: 2460•••••
analytics_use_snippet: yes

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support James Osborne
(@jamesosborne)

4 years, 10 months ago

Thanks for reaching out and also sharing your Site Health information. From checking the details contained and from reviewing your Analytics tag at https://tagassistant.google.com/ all is working as expected with regards implementation.

So we can troubleshoot any possible causes of a possible dashboard related issue within Site Kit for your site can you share whether you can see any traffic for this site when checking your real time report at analytics.google.com?

Thread Starter jmcox99
(@jmcox99)

4 years, 10 months ago

Real time report shows 0 active users but i can see the page views over the last 7 days along with details pertaining to which URLs. The fact that that data isn’t showing on the site kit dashboard was what indicated an issue to me, since I saw the data on the actual analytics.google.com dashboard.
Plugin Support James Osborne
(@jamesosborne)

4 years, 10 months ago
Thanks for the update. If you’re real time report is showing 0 active users that may be as a result of Site Kit’s default configuration to not count logged in users. Can you check once more while visiting your site from a browser incognito window or while not logged in?

If you can see page views over the last 7 days this is of interest as you referenced. Can you follow the steps below and inform me if you can then see data?
1. Login to your site from a Chrome browser incognito window
2. Install and activate the Health Check & Troubleshooting plugin.
3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
5. Check your Site Kit Analytics dashboard once more
You can exit troubleshooting mode afterwards.
Thread Starter jmcox99
(@jmcox99)

4 years, 10 months ago

It seems to be working now. Thanks!

Plugin Support James Osborne
(@jamesosborne)

4 years, 10 months ago

Thanks for providing an update. If your Analytics data is appearing while in troubleshooting mode this suggests a plugin or possibly a theme configuration or function conflict.

When you exit troubleshooting mode so all your plugins become active once more do the Analytics dashboards remain populated?

Abdullah Ramzan
(@abdullahramzan)

4 years, 10 months ago

@jmcox99 just checking-in to confirm were you able to locate the plugin/theme which is restricting Analytics module to populate stats?

Best Regards,

Bethany Chobanian Lang
(@mxbclang)

4 years, 10 months ago

@jmcox99 As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Analytics Data not yet available’ is closed to new replies.