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  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for getting in touch @markuskuisma. Based on your screenshot and comments it sounds like your Analytics settings when accessed remain in a loading state. So we can determine more on this, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.  
    2. When checking the Site Kit dashboard from a Chrome browser incognito window does the same occur? If so, please share any browser console errors that appear. 

    Let me know if you have any questions with the above.

    Thread Starter markuskuisma

    (@markuskuisma)

    Hi!

    1. Information shared with that form
    2. Same problem occur as incognito and no errors at the console
    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for sharing the additional information @markuskuisma. Based on reviewing the details, I can see a couple of plugins that could potentially impact your Analytics settings. To troubleshoot this further, please follow the steps below:

    1. Install and activate the Health Check & Troubleshooting plugin.
    2. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
    3. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google“.
    4. Attempt to edit your Analytics settings once more.

    If the same occurs, please a  screen recording of your experience. You can use a service such as Loom or RecordIt to share a screen recording, while using the same form previously used to share this privately. Within the recording please display both the console log and also the “Network > XHR > Response” tab.

    Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    I’m just following up with you to check whether the error remains? If so please share the information requested above and we can investigate further.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 5 replies - 1 through 5 (of 5 total)

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