• Resolved washburne

    (@washburne)


    Brand new site.
    Setting up Site kit.

    Analytics installation just loads and loads and loads after all permissions are granted.

    It seems to be a the “module setup” stage. Can you please help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter washburne

    (@washburne)

    Form filled.

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out and also for sharing your Site Health information. From checking the details nothing obvious stands out. With that have you attempted setup using a Chrome browser incognito window? If not please do so. If the same occurs please share the following:

    1. Any console errors that appear on the loading screen.
    2. Have you been able to setup Site Kit on any other site on the same hosting platform previously?
    3. Do you have any Firewall or restriction at host level active which you’re aware of?

    Let me know if you have any questions with the above.

    I just had this issue. After deactivating a couple firewall/security plugins the set up completed. I’m not sure if there’s a way for the developers to either detect and warn users that they need to deactivate the firewall, or somehow get around it.

    Plugin Support James Osborne

    (@jamesosborne)

    Glad to hear you were able to determine the cause. Great suggestion also in relation to awareness of conflicting plugins or firewall setups. We do have a pre setup checklist that goes though such checks and alerts users where possible however it’s not always possible to detect all possible factors.

    If you have any further queries be sure to reach out.

    Thread Starter washburne

    (@washburne)

    James,

    With that have you attempted setup using a Chrome browser incognito window? 
    
    Just did - It didn't work.
    
    If not please do so. If the same occurs please share the following:
    
    Any console errors that appear on the loading screen.
    1 Error:
    

    Uncaught (in promise) TypeError: Cannot read property ‘replace’ of undefined
    at o (googlesitekit-api.c423bd9792e7eed18683.js:1)
    at googlesitekit-modules-analytics-4.7b34aa738d17383f29ca.js:20
    at u (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
    at Generator._invoke (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
    at Generator.forEach.e.<computed> [as next] (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
    at googlesitekit-vendor.739fd0f156bc499b3341.js:1`

    Have you been able to setup Site Kit on any other site on the same hosting platform previously?

    Yes.

    Do you have any Firewall or restriction at host level active which you’re aware of?
    No.

    Let me know if you have any questions with the above.`

Viewing 5 replies - 1 through 5 (of 5 total)

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