• Resolved chippy99

    (@chippy99)


    Hi, received an order yesterday and it all processed ok with payment accepted by stripe, email sent and order showing on the orders page. Problem is the analytics page does not show this order anywhere. Have cleared the analytics cache and also tried re-importing historical data but this did not fix the problem. Any help greatly appreciated

    WordPress Environment
    
    WordPress address (URL): https://dukebowls.com
    Site address (URL): https://dukebowls.com
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    `
Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @chippy99

    There are a few steps you can take to troubleshoot this issue:

    1. Verify that the order is marked as Completed in your WooCommerce dashboard. If not, mark it as completed and check if it appears in the analytics.

    2. Ensure that the “Enables WooCommerce Analytics” has not been disabled. Navigate to WooCommerce > Settings > Advanced > Features and confirm that the “Enables WooCommerce Analytics” option is enabled.

    3. Investigate any potential plugin conflicts. Temporarily deactivate all non-essential plugins and observe if the issue persists. If the issue is resolved after deactivating a plugin, you can identify the plugin causing the conflict and contact the plugin author for assistance.

    Give it a try, and let me know how that goes! 😄

    Hi @chippy99

    This looks to me due to a caching issue. There could be either a caching plugin installed on the site or caching could be happening at the server level. You’d have to reach out to your host to verify whether any caching is being done on their end.

    We’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront.

    This will help with trying to and locate what plugin you have installed which could possibly be causing this behavior. You could also use a free plugin called Health Check and Troubleshooting (https://ww.wp.xz.cn/plugins/health-check/) to carry out such testing.

    When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

    Once you have disabled all other plugins and switched theme, if the behavior is resolved, you can then enable your theme first and each plugin one by one and testing after each one is enabled.

    To know more about conflict testing see this guide:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Hope this helps.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Analytics not updated’ is closed to new replies.