Analytics not updated

Resolved

(@chippy99)

Hi, received an order yesterday and it all processed ok with payment accepted by stripe, email sent and order showing on the orders page. Problem is the analytics page does not show this order anywhere. Have cleared the analytics cache and also tried re-importing historical data but this did not fix the problem. Any help greatly appreciated

WordPress Environment

WordPress address (URL): https://dukebowls.com
Site address (URL): https://dukebowls.com
WC Version: 7.2.2
REST API Version: ✔</img> 7.2.2
WC Blocks Version: ✔</img> 8.9.2
Action Scheduler Version: ✔</img> 3.4.0
Log Directory Writable: ✔</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: ✔</img>

Server Environment

Server Info: LiteSpeed
PHP Version: 8.0.22
PHP Post Max Size: 12 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 8.0.31-0ubuntu0.22.04.1
Max Upload Size: 12 MB
Default Timezone is UTC: ✔</img>
fsockopen/cURL: ✔</img>
SoapClient: ✔</img>
DOMDocument: ✔</img>
GZip: ✔</img>
Multibyte String: ✔</img>
Remote Post: ✔</img>
Remote Get: ✔</img>

Database

WC Database Version: 7.2.2
WC Database Prefix: wp_
Total Database Size: 71.11MB
Database Data Size: 49.79MB
Database Index Size: 21.32MB
wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.81MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 16.55MB + Index: 2.02MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.45MB + Index: 0.48MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.09MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_crawler: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_litespeed_crawler_blacklist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_img_optm: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_litespeed_url: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_nm_personalized: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 9.47MB + Index: 1.58MB + Engine InnoDB
wp_postmeta: Data: 12.52MB + Index: 10.03MB + Engine InnoDB
wp_posts: Data: 2.52MB + Index: 0.83MB + Engine InnoDB
wp_realmedialibrary: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_realmedialibrary_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_realmedialibrary_posts: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
wp_realmedialibrary_tmp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_seopress_significant_keywords: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_tfwctool_wishlist_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_tfwctool_wishlist_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 0.31MB + Index: 0.33MB + Engine InnoDB
wp_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.20MB + Index: 0.42MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.42MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

acf-field: 2
acf-field-group: 2
attachment: 1724
bc_x1379_op_type: 3
cartflows_flow: 1
cartflows_step: 2
custom_css: 5
elementor_library: 23
modalpopupbox: 1
nav_menu_item: 90
oceanwp_library: 3
oembed_cache: 1
page: 21
pewc_field: 78
pewc_group: 11
pewc_product_extra: 28
post: 3
product: 224
product_variation: 1368
revision: 108
seopress_404: 5
seopress_schemas: 1
shop_order: 463
shop_order_refund: 34
user_registration: 1
vpc-config: 1
wp_global_styles: 1
wpforms: 3
xlwcty_thankyou: 2

Security

Secure connection (HTTPS): ✔</img>
Hide errors from visitors: ✔</img>

Active Plugins (22)

Advanced Custom Fields: by WP Engine – 6.0.6
Maspik - Spam blacklist: by yonifre – 0.7.8
Easy Auto SKU Generator for WooCommerce: by Dan Zakirov – 1.1.2
Easy WP SMTP: by Easy WP SMTP team – 1.5.3
Elementor Pro: by Elementor.com – 3.9.2
Elementor: by Elementor.com – 3.9.2
LiteSpeed Cache: by LiteSpeed Technologies – 5.3.1
Login Logout Register Menu: by Vinod Dalvi – 2.0
MainWP Child: by MainWP – 4.3.1
Ocean Cookie Notice: by OceanWP – 2.0.4
Ocean Elementor Widgets: by OceanWP – 2.3.0
Ocean Extra: by OceanWP – 2.0.6
Perfect Brands for WooCommerce: by QuadLayers – 2.5.2
WooCommerce Product Add-Ons Ultimate: by Plugin Republic – 3.12.0
Woocommerce Table Rate Shipping Pro: by JEM Plugins – 2.4.10
Quantity Plus Minus Button for WooCommerce by CodeAstrology: by CodeAstrology Team – 1.1.4
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.7.1
WooCommerce Stripe Gateway: by WooCommerce – 7.0.1
WooCommerce: by Automattic – 7.2.2
SEOPress PRO: by The SEO Guys at SEOPress – 6.2.0.1
SEOPress: by The SEO Guys at SEOPress – 6.2.0.2
WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.5

Inactive Plugins (23)

CF7 Skins for Contact Form 7: by Neil Murray – 2.5.3
Converter for Media: by Image Optimization Team by matt plugins – 5.6.1
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.8.2

Find Products Without Shipping Class: by Shane Gowland –
List Products Shipping Class: by John Carpenter –
Ocean Custom Sidebar: by OceanWP – 1.0.9
Ocean Footer Callout: by OceanWP – 1.1.0
Ocean Full Screen: by OceanWP – 1.0.7
Ocean Hooks: by OceanWP – 1.1.3
Ocean Popup Login: by OceanWP – 1.2.0
Ocean Portfolio: by OceanWP – 1.3.0
Ocean Side Panel: by OceanWP – 1.1.0
Ocean Stick Anything: by OceanWP – 2.0.4
Ocean Sticky Footer: by OceanWP – 1.1.0
Ocean Sticky Header: by OceanWP – 1.2.0
Ocean White Label: by OceanWP – 1.0.6
Ocean Woo Popup: by OceanWP – 1.0.7
Perfmatters: by forgemedia – 1.8.7
Real Media Library: by devowl.io – 4.18.14
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.9
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.16
WPC Custom Related Products for WooCommerce: by WPCodelibrary – 1.3.2

Dropin Plugins (1)

object-cache.php: object-cache.php

Must Use Plugins (1)

Perfmatters MU: by forgemedia – 1.8.7

Settings

API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: composite (composite)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #29 - /shop/
Basket: ❌</img> Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ❌</img> Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #32 - /my-account/
Terms and conditions: #2163 - /terms-and-conditions/

Theme

Name: OceanWP Child
Version: 1.8.5
Author URL: https://oceanwp.org/
Child Theme: ✔</img>
Parent Theme Name: OceanWP
Parent Theme Version: 3.3.6
Parent Theme Author URL: https://oceanwp.org/about-oceanwp/
WooCommerce Support: ✔</img>

Templates

Overrides: oceanwp-child-theme-master/woocommerce/archive-product.php
oceanwp/woocommerce/cart/mini-cart.php
oceanwp-child-theme-master/woocommerce/content-single-product.php
oceanwp-child-theme-master/woocommerce/emails/admin-new-order.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔</img> Next scheduled: 2023-01-03 17:01:20 +00:00
Options: ✔</img>
Notes: 12
Onboarding: completed

Action Scheduler

Complete: 161
Oldest: 2022-12-08 09:48:13 +0000
Newest: 2023-01-03 02:56:36 +0000

Pending: 1
Oldest: 2023-01-03 12:55:17 +0000
Newest: 2023-01-03 12:55:17 +0000

Status report information

Generated at: 2023-01-03 03:43:15 +00:00
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Viewing 2 replies - 1 through 2 (of 2 total)

Faisal Ahammad
(@faisalahammad)

3 years, 5 months ago

Hi @chippy99

There are a few steps you can take to troubleshoot this issue:

1. Verify that the order is marked as Completed in your WooCommerce dashboard. If not, mark it as completed and check if it appears in the analytics.

2. Ensure that the “Enables WooCommerce Analytics” has not been disabled. Navigate to WooCommerce > Settings > Advanced > Features and confirm that the “Enables WooCommerce Analytics” option is enabled.

3. Investigate any potential plugin conflicts. Temporarily deactivate all non-essential plugins and observe if the issue persists. If the issue is resolved after deactivating a plugin, you can identify the plugin causing the conflict and contact the plugin author for assistance.

Give it a try, and let me know how that goes! 😄

Amir A. (woo-hc)
(@amiralifarooq)

3 years, 4 months ago

Hi @chippy99

This looks to me due to a caching issue. There could be either a caching plugin installed on the site or caching could be happening at the server level. You’d have to reach out to your host to verify whether any caching is being done on their end.

We’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront.

This will help with trying to and locate what plugin you have installed which could possibly be causing this behavior. You could also use a free plugin called Health Check and Troubleshooting (https://ww.wp.xz.cn/plugins/health-check/) to carry out such testing.

When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

Once you have disabled all other plugins and switched theme, if the behavior is resolved, you can then enable your theme first and each plugin one by one and testing after each one is enabled.

To know more about conflict testing see this guide:

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Hope this helps.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Analytics not updated’ is closed to new replies.