Analytics tab – Oops, something went wrong

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  • Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    1 month, 4 weeks ago

    Hi @tauclement!

    The error you’re seeing (TypeError: t(…)(…).tz is not a function) appears to be a JavaScript conflict that started after updating to 10.6.1. This type of error often occurs when there’s a conflict between plugins or themes affecting the timezone functionality in Analytics.

    Here are some initial troubleshooting steps to try:

    1. Temporarily deactivate other plugins (except WooCommerce) to see if the Analytics error resolves
    2. Switch to a default theme temporarily (like Twenty Twenty-Four) to rule out theme conflicts
    3. Clear any caching if you’re using caching plugins

    You can find more detailed steps for troubleshooting JavaScript errors in our JavaScript troubleshooting guide.

    That said, have you installed any new plugins recently, or are you using any caching plugins that might need to be cleared after the update?

    Looking forward to your response.

    Thread Starter tauclement

    (@tauclement)

    1 month, 3 weeks ago

    thank you for the feedback, i did follow these steps. No new plugins was installed before the update. I reverted back to woocommerce 10.5.2. and the error is gone.

    Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    1 month, 3 weeks ago

    Hi @tauclement,

    Thanks for the feedback!

    Could you share your system status report so we can review the full environment details? You can find this under WooCommerce, Status, then copy the report and share it via https://pastebin.com, https://quickforget.com, or https://gist.github.com.

    Looking forward to your response.

    Plugin Support Kay U a11n

    (@kingsleyinfo)

    1 month, 1 week ago

    I’m going to mark this as resolved, as we haven’t heard back from you in a while. Please open a new thread if you need further assistance.

    We’d really appreciate if you could take a moment to leave us a review: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/

Viewing 4 replies - 1 through 4 (of 4 total)

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