Another Connection Error

Hi there,

I’m sorry to hear you’ve run into issues.

It seems that when you attempt to connect Jetpack on your site, WordPress.com receives an error when asking your site to confirm the connection with your WordPress.com account. If you’re willing to run some more tests with us, we should be able to find out more about what’s causing the error and how to fix it.

To get started, please add the code available at the link below to your site’s wp-config.php file:
https://gist.github.com/56b19f31f2d5a6265a10bebe09e03314

Your wp-config.php file may already include a line that says “define(‘WP_DEBUG’, false);”. You can remove it, and replace it by the code above.

If you’re not sure how to edit this file, you can ask your hosting company for help. They should also have documentation explaining how to edit files from your site using FTP or a File Manager in your admin panel.

Once you’ve made those changes, attempt to connect your site to WordPress.com again. This should generate the same error again. Then, access your site via FTP or via your File Manager again and check the wp-content/debug.log file for errors around the time when you tried to connect your site to WordPress.com.

You can send us those logs in a reply to this email, and then replace define(‘WP_DEBUG’, true); by define(‘WP_DEBUG’, false); in the code you added to wp-config.php earlier.

Thank you!

Hi there,

Thanks for getting back to us. Uploading it there works fine, I meant to say you can copy the contents of the debug log and paste it in a reply here.

I inspected the logs and noticed a lot of errors coming from your theme so as a test – can you try switching to the Twenty Sixteen theme via Appearance > Themes, and try connecting. If the issue is resolved then you know it’s a problem with the theme, and you’ll need to contact the theme author for further assistance.

Let me know how you go.

Cheers!

Thanks for getting back to us. Can you try these steps:

1. Disconnect from Jetpack if it says that you are connected on the Jetpack page
2. Deactivate Jetpack on your Plugins page
3. Use this plugin to remove the Jetpack data from your database:

https://github.com/automattic/jetpack-addons/archive/add/jp-rm-options.zip

4. Deactivate and remove the new plugin.
5. Try to re-activate and connect to Jetpack again.

Let me know how that goes and if you are getting the same error or a different one.

@gowthamsettu

Could you please start your own thread, as per the Forum Welcome?

https://ww.wp.xz.cn/support/plugin/jetpack#new-post

Thank you!