Hi @uldix
Thank you for contacting us. We hope you are doing well. It appears that the old and new versions of the NUA plugin are conflicting with each other.
Please follow these steps:
Deactivate and remove the old version of the NUA plugin from your Plugins list.
Install and activate the updated version of the plugin we provided.
Once done, please check if the issue is resolved and let us know if you’re still experiencing any problems. We will be happy to assist further.
Thanks & Regards,
WP Experts Support Team
Thread Starter
Uldis
(@uldix)
Hi! I think you are missing important part here it does not conflict with it own, it conflicts with “New User Approve Options” plugin in this case, so your suggestion above is a no fix!
Hi @uldix,
Thank you for your time and patience.
We are trying to replicate this error on our site. We will update you soon on this.
In the meantime, if you can help us by providing a screen cast video demonstration of the issue you are facing, your assistance will be greatly appreciated. This will help us provide a prompt resolution.
Thank you
Thread Starter
Uldis
(@uldix)
There is nothing to screen cast, updating or activating your plugin over version 3 will crash the website completely. Error log is in my 1st post.
Thread Starter
Uldis
(@uldix)
New User Approve Options (Add an options panel for more control of the New User Approve plugin)
Version 0.2.3
Hi @uldix,
Please be assured that there is no need to worry. We have already escalated your case to our development team, and they are presently investigating the matter to determine the root cause and execute a resolution promptly. Your patience and understanding are highly appreciated as we address this issue.
In the meantime, to assist us in troubleshooting more effectively and to ensure we are testing under the same conditions as you, we would appreciate some additional information. Specifically, could you please confirm which version of the plugin you are currently using? Are you using the Pro version or the free version that’s available through this forum?
This information will help us determine the correct environment for testing and ensure that any potential fixes or updates are relevant to your setup.
Thank you
Thread Starter
Uldis
(@uldix)
Those AI responses are so cheezie ans such waste of time reading them.. 😀
2 plugins: https://ww.wp.xz.cn/plugins/new-user-approve/ ( works with 2.6.5.2, but nothing newer than that) and https://newuserapprove.com/new-user-approve-options-0-2-3/
Hi @uldix,
Thank you for the clarification.
As noted, the issue is caused by a conflict between the New User Approve plugin and the New User Approve Options plugin. Both declare the same function, which results in a fatal error when both are active.
To resolve the issue, please follow these steps:
- Deactivate both the New User Approve plugin and the New User Approve Options plugin.
- Delete both plugins from your site.
- Download and install the updated version of the New User Approve plugin only.
- Activate only the New User Approve plugin and check if the issue is resolved.
Download the updated plugin here: New User Approve Free.
If you still experience any issues after this, please let us know and we will provide further assistance.
Thank you
Thread Starter
Uldis
(@uldix)
So you’re suggesting me to delete both plugins and then just activate New User Approve and ignore the New User Approve Options plugin? Do you truly believe that that is the solution here? Let me remind you, the Extra options plugin is there for a reason!
Hi @uldix,
If you’re concerned that following these steps might affect your site, please don’t worry, our team has already been informed and is currently investigating the issue from the ground up.
To help resolve this more efficiently, we’d like to connect you directly with our developer. This way, we can work together to find a quick solution.
Please feel free to reach out to us through our official website.
For the Reader: We’ll provide an update here once the issue has been resolved.
Thank you
Thread Starter
Uldis
(@uldix)
Can you clarify what is “official support channels”? I thought this was already the official support channel!?
Hi @uldix,
You can reach out to us on this email: [email protected]
Again for the Readers: We will update the resolution here. Once issue get resolved.
Thank you
Hi Readers,
The Client issue has been fixed with updated version of the plugin.
Thank you
