• Resolved nagahxp

    (@nagahxp)


    Hello

    When I open the scan settings I’m getting the below message, I already downloaded the new definitions, scan, and fixed but still the below message is there.
    can you help to identify what is the issue?

    “Another Plugin or Theme is using ‘W3TC\Generic_Plugin::ob_callback’ to handle output buffers. “

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter nagahxp

    (@nagahxp)

    today another message was added to the above message as below
    “Another Plugin or Theme is using ‘Bot_Linker::injectIntoHtml’ to handle output buffers.”

    Plugin Author Eli

    (@scheeeli)

    These look like bogus Output Buffer Handlers that should already be in my definition updates. Have you run another scan to make sure that the site was fully cleaned and is not re-infected?

    If you are on a shared hosting account then these infections could be replicating as fast as you can scan and remove them. Please post a screenshot of the Complete Scan results if you need further assistance (or you can email me directly):

    eli AT gotmls DOT net

    Thread Starter nagahxp

    (@nagahxp)

    After downloading the new definitions some threats found and after fixing one message disappeared, but one still there,
    today I found new definitions, downloaded and did complete scan but nothing found and the message still there

    Complete scan screenshot

    The current message

    Another Plugin or Theme is using ‘W3TC\Generic_Plugin::ob_callback’ to handle output buffers.
    This prevents actively outputing the buffer on-the-fly and could severely degrade the performance of this (and many other) Plugins.
    Consider disabling caching and compression plugins (at least during the scanning process).

    and for information, I have W3 cash plugin installed, and I’m using cloudflare as well

    Plugin Author Eli

    (@scheeeli)

    Have you tried deactivating W3 Total Cache to see if that message goes away?

    Thread Starter nagahxp

    (@nagahxp)

    Hello,
    I just tried that now and the message disappeared, is there any worry from that
    can I keep it activated or deactivate better?

    Plugin Author Eli

    (@scheeeli)

    You should definitely keep it deactivated while you are running scanning for malware but you can re-activate it once you are sure that all the malware has been removed.

    Thread Starter nagahxp

    (@nagahxp)

    I did that and it works fine
    thanks for the most helpful tool for that purpose
    and thanks for your prompt and greet support

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Another Plugin or Theme is using ‘W3TC\Generic_Plugin::ob_callback’’ is closed to new replies.