Thread Starter
stnick
(@stnick)
Also, it takes a really long time if I attempt to open the Responsive Menu tab in the back.
Funny thing though, I have copied WordPress and its database back to localhost and in there it states that the meta view port is found, highlighted in green. So I guess it might have something to do with the server?
Could the problem also affect the other problem in which in iPad with 1024 width of pixels also encounters the responsive menu whilst I had set the breakpoint on 1008px?
thank you for your help in advance, I’ve seen how you are helping others and just wanted to let you know that you’re the best!
Hi stnick,
I have responded to your first message in the other support post but I will help you with the second point here just to keep them seperated.
When you say it takes a long time to open in the back, do you mean the admin section or when you click on the actual button to make the menu slide in?
The viewport meta tag check isn’t 100% accurate, due to as you have suggested specific server setups. The meta tag PHP function is disallowed in quite a few shared hosting setups so will always return as not found regardless of what you actually have in the HTML of your page.
Again, unfortunately like the write permissions error this isn’t something that the plug-in can work around as it is a limitation placed by the server. I will try to see if there is a way to check if this function is available on the server and only display if it is so as to avoid confusion for users.
I don’t think this issue is related to your iPad problem but as I said I will try and take a look at that for you tomorrow if I can get my hands on an iPad.
Also, thanks for the very kind words and for using the plug-in so far!
I can promise you I will give 100% effort to try and resolve your issues for you!
Many thanks
Peter
Thread Starter
stnick
(@stnick)
Hi Peter, I meant calling the responsive menu page in the admin section, where you can edit the settings.
Thread Starter
stnick
(@stnick)
Hi Peter, I meant calling the responsive menu page in the admin section, where you can edit the settings.
Also, i’ve been doing some testing with different breakpoints and I’m still in the shadows here… On my HTC one X, if I set responsive menu on 639 px, it works as it should i.e. in vertical stance it calls responsive menu whilst in landscape it doesn’t.
However on the iPad, still no luck… I’m contacting my host atm.
Hi stnick,
It seems strange that it is taking a long time to load in the admin section.
All of my development sites load quickly but I will run it through some checkers to see if I can improve on code loading time somewhere.
I think there is issues between the differences between browsers and devices as in that post I sent you on the other support post.
If I can get my hands on an iPad I will take a look for you but unfortunately don’t know anyone that owns one currently!
Maybe i’ll pop down to the Apple store to “test” one out
Many thanks
Peter
Thread Starter
stnick
(@stnick)
Hi Peter, I’ve tried adapting the css to device-width but still no luck for the ipad… It’s an ipad 4 btw. Also, with device-width my HTC one X also doesn’t transpose between responsive menu and the normal menu anymore but rather stays in either of them…
And the problem of the responsive menu always being activated on an ipad still remains, whilst i specified the responsive menu to break at max 1023px.
Hi stnick,
It’s unfortunately that we haven’t been able to resolve this for you.
Unfortunately I don’t have an iPad or a whole arrange of devices available to me (nor can I afford them!)
I only have my personal iPhone and a laptop to test on unfortunately, which I know is not ideal.
I will keep searching the web for possible solutions to this issue and let you know.
Many thanks
Peter
Thread Starter
stnick
(@stnick)
Hello Peter,
I’m afraid it’s not necessary anymore. The client lost interest so I wll not need the plugin anymore.
I’m certain this is not your fault. The plugin works perfectly on my localhost.
Hi stnick,
I’m sorry we couldn’t get this fixed for you in time and sorry you lost the clients interest.
I will continue to look for a solution for you and try get my hands on an iPad from somewhere and see if I can debug somehow, maybe using an emulator online.
This is the first time I’ve heard of the issue so I’m not sure if its specific to the server/site set up you are using or a global issue but will look into it.
Please if you need any further help let me know
Many thanks
Peter
Thread Starter
stnick
(@stnick)
Could have something to do with using a child theme of twenty fourteen? Just shooting in the dark here…
I’m also astonished about this problem, the thing is that in chrome inspector the emulator showed exactly how I wanted the site to look on the iPad, and also on my phone so I have no clue what goes wrong…
Hey stnick,
It’s possible however unlikely as I have used the plug-in in many different themes, paid and un-paid and my own custom themes. I know people using it in the Genesis Framework and many other setups and it is working ok.
As long as the theme has the wp_footer() and wp_head() call then it should work fine.
It’s hard to debug these kind of issues when it only happens on one setup as there are so many different server/web setups and variables to go through one by one.
It could be another plug-in conflict or some custom css that is affecting it but again it’s hard to say, and even harder without an iPad to check it on!
Like you said, the emulators all appear normal too so it’s an odd one. Had you cleared all the cache etc. on the iPad to make sure this wasn’t a factor?
Many thanks
Peter
Thread Starter
stnick
(@stnick)
Hi Peter,
I got my hands on an iPad now and it seems to work perfectly. I’m not sure what’s going on but I guess it has something to do with the client’s iPad.
This topic may be closed, thank you for the support!
Hi stnick,
That is interesting, I wonder what could be happening on the clients iPad to be causing this?
Anyway, many thanks for letting me know!
Peter
